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Help Scout Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • Help Scout pricing starts at $50/month, which is 163% higher than similar services.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

Free Free

Starts with 50 Contacts Per Month and Unlimited Users

Features

  • Inbox with all Channels
  • Docs Knowledge Base
  • Help Widget with AI Answers
  • Unlimited AI Drafts
  • In-app Messaging
  • Basic Reporting

Standard $50.00 $55.00 per month

Starts with 100 Contacts Per Month and Unlimited Users

Based Upon the Number of Contacts, the Pricing Plans Varies

Features

  • Includes Features of Free Plan, Plus
  • Multiple Inboxes and Docs sites
  • API and 100+ Integrations
  • Advanced Reports
  • Surveys & NPS
  • CSAT Ratings
  • Customer Properties

Plus $75.00 $83.00 per month

Starts with 100 Contacts Per Month and Unlimited Users

Based Upon the Number of Contacts, the Pricing Plans Varies

Features

  • Includes Features of Standard Plan, Plus
  • Salesforce, Jira, HubSpot apps
  • Custom Fields
  • Advanced Permissions
  • Teams
  • Advanced Views & Workflows
  • Restricted Docs sites

Pro Custom

Starts with 1,000 Contacts

Features

  • Additional Security
  • Higher Plan Limits
  • Dedicated Onboarding

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 19/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Help Scout FAQs

How much does Help Scout cost?

The pricing for Help Scout starts at $50.0 per month. Help Scout has 2 different plans:

  • Standard at $50.00 per month.
  • Plus at $75.00 per month.

      • Help Scout offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

      Learn more about Help Scout pricing.

Does Help Scout offer a free plan?

Yes, Help Scout offers a free plan.

Learn more about Help Scout pricing.

Compare Help Scout Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
Help Scout Help Scout 50 per month - Help Scout Pricing
HelpDesk HelpDesk 29 per month - + HelpDesk Pricing
Gorgias Gorgias 50 per month - + Gorgias Pricing
Freshdesk Freshdesk 15 per month - + Freshdesk Pricing
BoldDesk BoldDesk 12 per month - + BoldDesk Pricing
LabiDesk LabiDesk 79 per month - + LabiDesk Pricing
ReadyDesk ReadyDesk 9 per month per user + ReadyDesk Pricing
Desky Desky 4.5 per month - + Desky Pricing
eStreamDesk eStreamDesk 29 per month - + eStreamDesk Pricing
AzureDesk AzureDesk 33 per month per user + AzureDesk Pricing

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Help Scout Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

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