LabiDesk

About LabiDesk

LabiDesk offers an all-in-one helpdesk software designed to elevate customer engagement for small to medium-sized businesses. With a suite of powerful tools like Shared Inbox, Help Center Portal, Live Chat, and Knowledge Base, LabiDesk ensures seamless and effective customer support. Teams can streamline workflows using features like canned responses and automatic signatures, all managed through an intuitive shared inbox dashboard. This software simplifies complex tasks, allowing teams to focus on delivering top-notch customer service and boosting their brand. Whether aiming to enhance customer satisfaction or improve operational efficiency, LabiDesk is the perfect partner to help business thrive.

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Pricing

Free Trial Available
Starts at $79.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

76%
Momentum

60%
Popularity

65%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

LabiDesk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

LabiDesk Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Starter $79.00 $128.00 per month

Features

5 Agents
1 Projects (Domains)
25000 Tracked Users
3 Mailboxes
Shared Inbox
Live Chat
Mini CRM
Knowledge Base
Help Widget
Help Articles & Guides
Support Contact Form
Update Announcements

Growth $189.00 $288.00 per month

Features

20 Agents
1 Projects (Domains)
500000 Tracked Users
20 Mailboxes
Shared Inbox
Live Chat (Coming soon)
Omnichannel Shared Inbox (Coming soon)
- Facebook Messenger
- Whatsapp
- Twitter
- Instagram
- SMS
SLA, Automation Rules, Auto Responders
Marcos, Departments, Signatures
Mini CRM
eCommerce Friendly (Coming soon)
- Shopify
- Magento
- BigCommerce
User Segmentation
Customizable Help Center Site
Custom Domain
Knowledge Base
Help Widget
Help Articles & Guides
Support Contact Form
Update Announcements
User Feedback
Boosted Announcements (Coming soon)
Public Roadmap (Coming soon)
Reports (Analytics)
Remove LabiKnow Branding
Zapier, Integrately
Custom Integrations

Enterprise $589.00 $988.00 per month

Features

Unlimited Agents
1 Projects (Domains)
Unlimited Tracked Users
Unlimited Mailboxes
Shared Inbox
Live Chat
Omnichannel Shared Inbox (Coming soon)
- Facebook Messenger
- Whatsapp
- Twitter
- Instagram
- SMS
SLA, Automation Rules, Auto Responders
Marcos, Departments, Signatures (Coming soon)
Mini CRM
eCommerce Friendly (Coming soon)
- Shopify
- Magento
- BigCommerce
User Segmentation
Customizable Help Center Site
Сustom CSS / Design
Custom Domain
Free SSL
Knowledge Base
Help Widget
Help Articles & Guides
Support Contact Form
Update Announcements
User Feedback
Boosted Announcements (Coming soon)
Public Roadmap (Coming soon)
Reports (Analytics)
Remove LabiKnow Branding
Zapier, Integrately
Custom Integrations

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 07/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about LabiDesk Pricing

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LabiDesk Reviews

User Rating

4.6/5 (Based on 24 Ratings)

Rating Distribution

Excellent
58.3%
Very Good
41.7%
Average
0%
Poor
0%
Terrible
0%

User Sentiments

Customer Support Responsiveness, Ease of Use, Comprehensive Helpdesk Features, Effective Shopify Integration

Lack of Mobile Application, UI/UX Improvements Needed, Limited Customization Options, Occasional Bugs/ Minor Glitches

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Review Summary

LabiDesk is an emerging all-in-one helpdesk solution that offers a range of features for managing customer support, including ticketing, live chat, and a knowledge base. Users praise LabiDesk's robust functionality, ease of use, and affordable pricing. However, some users note that the platform's user interface could be improved, particularly its clarity and consistency. While LabiDesk's development is ongoing, users appreciate the active community engagement and roadmap outlining future features, including mobile app integration and enhanced customization.

Pros

Offers an allinone solution for customer support with features like live chat, ticketing, and knowledge base.
Provides userfriendly onboarding experience for quick and easy setup.
Offers extensive customization options, allowing you to tailor the platform to your specific needs.

Cons

Lacks mobile apps for iOS and Android, limiting accessibility on the go.
User interface and user experience could be improved, including a dark mode option.
Needs additional features and integrations to enhance its functionality and cater to more diverse requirements.

LabiDesk Reviews

AI-Generated from the text of User Reviews

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