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You can use macros to avoid performing repetitive actions. For example, macros enable you to create templates with attachments so that you don't have to remember to include a specific file every time you write a specific type of message. You should add information to the message body and fill in the Bcc, Cc, and Subject email fields.

Software with Macros (Templated Responses)

PRODUCT NAME SW SCORE(OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
Freshdesk 98 4.6
SysAid 97 4.7
Help Scout 96 4.6
LiveAgent 96 4.7
Zoho Desk 95 4.6
Jitbit Helpdesk 94 4.4
Front 94 4.7
Gorgias 93 4.7
Gladly 92 4.8
Kustomer 92 4.4

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