98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Keep your customers happy with the integrated service tool
Help Scout is an all in one customer service platform that helps small businesses, growing startups and non-profit organisations to manage customer relationships. The platform provides a shared space to all customers where they can receive information through emails. Businesses can post helpful articles on their website so that customers can resolve problems on their own. Integrated live chat sessions with customers help businesses collect feedback and make further strategies accordingly. Help Scout also maintains reports about relevant business operations. Users can filter, export and access the information within a couple of clicks. The platform allows users to integrate 50+ tools from their everyday use into the workflow, making it more efficient and familiar. To ensure appropriate protection, Help Scout uses advanced security features like SSO, SAML authentication, IP address restriction and HIPAA compliance. Help Scout aims to empower businesses with tools that can help people in the most humane way possible.
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Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
AI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Multi-language Support
Available in multiple languages to support global customersMulti-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresStandard Features
Incident Management
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in futureSocial Media Integration
Enables integrating the software with social media for better reach and coverageMulti-Channel Communication
Helps in receiving queries and offering help through multiple channelsMacros (Templated Responses)
It helps to store, create, and send pre-written responses to maintain the flow of the conversation.Document Storage
Helps in storing the documents electronically and in a systematic wayCustomizable Branding
This feature enables the customization of brand marketing to meet specific requirements and preferences.Ticket Management
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolvedSurveys & Feedback
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedbackKnown Issue Management
Helps to tackle and to manage familiar issues or routine challengesKnowledge Base
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.Contract (SLA Management)
Helps to manage, automating and organizing important aspects concerning a service-level agreementAutomated Routing
It helps in automatically directing queries and data to the appropriate agent.Alerts (Escalation)
Helps to route critical tickets to the boss or in-house experts and alerting against them when such comeSelf Service Portal
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functionsLive Chat
Allows you to instantly communicate with your customers and/or exchange chat messages onlineConcurrent Calling
Allows to place more calls simultaneously without reducing call quality.Community Forums
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the companyFree Trial
Available
Free Free
Starts with 50 Contacts Per Month and Unlimited Users
Features
Standard $50.00 $55.00 per month
Starts with 100 Contacts Per Month and Unlimited Users
Based Upon the Number of Contacts, the Pricing Plans Varies
Features
Plus $75.00 $83.00 per month
Starts with 100 Contacts Per Month and Unlimited Users
Based Upon the Number of Contacts, the Pricing Plans Varies
Features
Pro Custom
Starts with 1,000 Contacts
Features
Screenshots of Vendor Pricing Page
Learn more about Help Scout Pricing
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Help Scout Plus: ...
Introducing HelpU
Conversation Report
Profile
Jira Sidebar
Jira Conversations
Customer Support
Inbox
What is Help Scout used for?
Help Scout is Help Desk Software. Help Scout offers the following functionalities:
Learn more about Help Scout features.
What are the top alternatives for Help Scout?
Does Help Scout provide API?
Yes, Help Scout provides API.
Vendor Details
Boston, Massachusetts Founded : 2011Social Media Handles
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