Desky

About Desky

Desky is a simple helpdesk ticketing solution that’s fast and affordable to delight customers. The platform is designed to make support tickets work faster for customers and agents. With a transfer button right next to the support ticket, users can assign it directly to the respective departments and team members. With the unique user interface design, users can respond to their customers faster and easier. The live chat option comes with a mix of the right features to boost conversions. It helps to maintain brand consistency by styling the customer helpdesk according to your brand’s look and feel. Users can personalize brand elements like logo, color, content, and favicon. Businesses can design their Desky by selecting what information is perfect to grab customer attention. It allows users to link their subdomain to their support portal. The tool provides an option where tickets can be converted to emails automatically and also convert incoming emails into tickets.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $4.50.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

60%
Momentum

64%
Popularity

74%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

Medium Business
Small Business
Freelancers
Individuals

API Support

NA

Modes of Support

Business Hours, Online

Desky Awards

# 10 Fastest Growing Help Desk Software
Q1 2021

Desky Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Desky Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Freelancer $4.50 $5.00 per month

$54 per Year

Features

1 Agent
Unlimited Tickets
Email Ticketing
Live Chat
Unlimited Customers
Unlimited Products
Knowledge Base
Saved Replies
Envato Integration

Startup $17.08 $19.00 per month

$205 per Year

Features

Upto 5 Agents
Unlimited Tickets
Email Ticketing
Live Chat
Unlimited Customers
Unlimited Products
Knowledge Base
Saved Replies
All Integrations
Custom Domain
Remove Desky Branding
Developer APIs
Custom JS & CSS

Business $35.08 $39.00 per month

$421 per Year

Features

Upto 10 Agents
Unlimited Tickets
Email Ticketing
Live Chat
Unlimited Customers
Unlimited Products
Knowledge Base
Saved Replies
All Integrations
Custom Domain
Remove Desky Branding
Developer APIs
Custom JS & CSS
Custom User Roles
External Purchase Verification

Enterprise $134.08 $149.00 per month

$1609 per Year

Features

10+ Agents
Unlimited Tickets
Email Ticketing
Live Chat
Unlimited Customers
Unlimited Products
Knowledge Base
Saved Replies
All Integrations
Custom Domain
Remove Desky Branding
Developer APIs
Custom JS & CSS
Custom User Roles
External Purchase Verification

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Desky Pricing