Olark

About Olark

Olark is a live chat software developed to connect the users to the right customers with automated messages and live chatting. It is an easy to use software that enables the user to live chat with the customers to provide a more user-friendly experience. With Olark, the users get features like automated messaging, detailed visitor insights, custom pre-chat surveys, and accurately detailed reporting. It enables you to connect with the right customers at the right time by allowing you to collaborate with your teams and monitor the updates of your lead generation. It additionally provides features for agent scheduling, co browsing, and persistent chatting with your customers. Using Olark, users get a software that can be integrated with other softwares like HubSpot, HelpScout, Groove, Salesforce, Zendesk, and much more. It further enables you to manage knowledge databases, online forms, and visitor targeting. You can also manage shortcut messages and transfers using Olark. The platform provides a free trial version to test and try its features before making the actual purchase apart from a variety of premium plans to choose from.

Screenshots & Videos

Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

82%
Momentum

68%
Popularity

89%

Platforms Supported

Browser Based (Cloud)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

Business Hours, Online

Olark Awards

# 10 Highly Rated Live Chat Software
Q3 2021

# 5 Most Popular Software Live Chat Software
Q3 2021

# 3 Most Popular Live Chat Software
Q3 2019

# 7 Most Searched Live Chat Software
Q3 2019

Olark Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Olark Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Olark Live Chat Custom

Features

Unlimited chat history
Customizable chatbox
Data security
Advanced reporting
Advanced privacy features
Realtime reporting
Agent groups
Targeted chat
Integrations

Olark Live Chat Pro Custom

Features

Chat or email us for help
Access to our help center
Live training for your team
Payment options: Credit card, PO, invoicing
Dedicated account manager
Video chat, SMS, or call us for help
Access to professional services - legal, security, accessibility, engineering
First priority in our support queue

Olark Live Chat (Self-Service) Custom

Features

Chat or email us for help
Access to our help center
Live training for your team: Available for an additional fee
Payment options: Credit card only

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 08/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Olark Reviews

User Rating

4.3/5 (Based on 570 Ratings)

Rating Distribution

Excellent
46.5%
Very Good
36.5%
Average
15.3%
Poor
1.1%
Terrible
0.7%

User Sentiments

Ease of Use, Easy Implementation, Helpful Customer Support, Effective Customer Communication

Limited Customization Options, Lack of Mobile Apps, Occasional Service Outages, Limited Advanced Features

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Review Summary

Users generally agree that the software is easy to use, fast, reliable, and offers a wide range of features and customization options. Users also appreciate the ability to monitor visitor activity, proactive chat features, and detailed reporting and analytics. However, some users have reported issues with pricing, occasional glitches, and the need for better mobile support. Additionally, a few users have expressed concerns about privacy and security measures. Overall, Olark is considered a solid choice for businesses seeking a comprehensive live chat solution, but potential users should carefully evaluate their needs and budget before making a decision.

Pros

Userfriendly interface and easy setup.
Robust live chat features and customization options.
Proactive chat capabilities to engage website visitors.
Detailed analytics and reporting for datadriven insights.

Cons

May not be suitable for businesses with highvolume or complex customer interactions.
Limited integrations with other business applications, which may restrict its use in certain scenarios.

AI-Generated from the text of User Reviews

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