LiveEngage

About LiveEngage

LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers through your website, Gmail, Facebook, SMS or any other applications. The software ensures that every visitor gets to chat with the most suitable agent according to their needs, which enhances the level of customer satisfaction. With LiveEngage, your agents and bots can be active together in the same conversation window. The bots will handle all the repetitive tasks, while your agent will add the personal touch required to the conversation making customer interaction as effective as ever.

Screenshots & Videos

Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

79%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Online

LiveEngage Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Call Me Option

Allows your visitors to speak to your agents directly over the phone

LiveEngage Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Custom Custom

LiveEngage plans are tailored to your business. Contact vendor to request pricing.

Main features

Mobile and web messaging
Robust reporting and analytics
Real-time sentiment analysis
Text analytics to find Hot topics
Smart agent routing
Secure co-browsing
Offsite engagements
Accessibility

Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about LiveEngage Pricing

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LiveEngage Reviews

User Rating

3.9/5 (Based on 417 Ratings)

Rating Distribution

Excellent
46.5%
Very Good
29.3%
Average
6.5%
Poor
4.8%
Terrible
12.9%

User Sentiments

Easy to use Interface, Real-time Customer Support, Effective Lead Generation, Detailed Reporting

Mobile Experience Limitations, Occasional Software Glitches, Complex Admin Interface, Integration Challenges

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Review Summary

LiveEngage garners positive feedback for its user-friendly interface, customization options, and robust analytics. Reviewers frequently commend its intuitive design, ease of setup, and the ability to personalize chatbots and widgets. Users also appreciate the comprehensive reporting and tracking features that provide valuable insights into customer engagement. While some users mention occasional technical glitches or limitations with certain integrations, the overall sentiment is overwhelmingly positive, highlighting LiveEngage's effectiveness in enhancing customer communication and improving website interactions.