Zendesk Chat

About Zendesk Chat

Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary.

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Pricing

Free Trial Not Available
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Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

Business Hours, Online

Zendesk Chat Awards

# 4 Highly Rated Live Chat Software
Q3 2019

# 9 Most Popular Live Chat Software
Q3 2019

# 9 Most Searched Live Chat Software
Q3 2019

Zendesk Chat Features

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Live Chat Features

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Zendesk Chat Pricing

Free Trial

Not available

Disclaimer: The pricing details were last updated on 15/05/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Zendesk Chat Reviews

User Rating

4.5/5 (Based on 432 Ratings)

Rating Distribution

Excellent
60.6%
Very Good
31.3%
Average
4.9%
Poor
1.9%
Terrible
1.4%

User Sentiments

Ease of Use, Real-time customer communication, Efficient customer support ticket management, Extensive integrations

Limited Customization, Occasional Software Glitches, Inconsistent Mobile App Performance, Unintuitive Trigger Functionality

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Review Summary

Zendesk Chat, a popular customer service platform, garners mixed reviews across platforms. Users praise its ease of use, customizable features, and integration capabilities. However, some users express dissatisfaction with its pricing structure, occasional technical glitches, and limited reporting options. While users appreciate the platform's user-friendly interface and comprehensive features, they also highlight the need for improved reporting capabilities and more affordable pricing plans.

Pros

Userfriendly interface: Easy navigation and intuitive design enhance the user experience.
Seamless integration: Smoothly connects with existing systems, streamlining workflows and improving productivity.

Cons

Occasional glitches: Users have reported instances of intermittent technical issues, affecting service reliability.
Limited customization: Some users find the customization options to be restrictive, hindering the tailoring of the tool to specific needs.

AI-Generated from the text of User Reviews

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