Gorgias

About Gorgias

Gorgias is an efficient customer service management software that is specially designed for online stores. The software enables businesses to deliver relevant solutions to customers’ problems within minutes. Brands also get to access all the customer relevant data at a centralised location, to proceed with seamless order editing, payment refunds and subscription modifications. It even helps to offer a personalised experience to individual visitors. Thus increasing the overall conversion rates and turning them into loyal buyers. Grogias enables online stores to respond to multiple questions asked by each customer, related to products that they see on different social media ads and posts. This helps to improve the overall engagement levels with individual clients and increase sales of related products. Moreover, a dedicated dashboard helps organisations to get a clear overview of sales generated by their business agents over social media answers, text messages and live chats on the website. Georgia, being hosted on the Google Cloud platform, uses a layered security model to keep brands as well as their customers’ data completely safe.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $50.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

81%
Momentum

73%
Popularity

85%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Gorgias Awards

# 17 Fastest Growing Software Help Desk Software
Q2 2024

# 10 Most Popular Software Help Desk Software
Q2 2024

# 3 Fastest Growing Software Help Desk Software
Q2 2023

# 9 Most Popular Software Help Desk Software
Q2 2023

# 11 Highly Rated Help Desk Software
Q1 2022

# 6 Fastest Growing Help Desk Software
Q1 2022

# 11 Most Popular Help Desk Software
Q1 2022

# 17 Fastest Growing Help Desk Software
Q1 2021

Gorgias Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Gorgias Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Starter $50.00 $60.00 per month

300 Helpdesk Tickets

Based Upon the Number of Tickets, the Pricing Plan Varies

Features

Billable Tickets Included - 50 Per Month
Plan Price - $10
Overage Ticket Cost - $0.40 Per Ticket
User Seats - 3
Connect E-commerce Store
- Shopify / Shopify Plus
- WooCommerce
- Multi-stores - Unlimited
Centralize Every Support Interaction
- Email
- Live Chat
- Facebook
- Instagram
- TikTok
- WhatsApp
Integrate Entire Stack
- Active Integrations - Limited
- Integration Library - 94 Apps
- Klaviyo
- Yotpo
- Recharge
- Postscript
Automate Work
- Macros
- Rules
- Intent & Sentiment Detection
- Chat Campaigns
- Rule Templates
- Autoresponders - w/ Gorgias Automate
- Flows - w/ Gorgias Automate
- Quick Responses - w/ Gorgias Automate
- Order Management - w/ Gorgias Automate
- Article Recommendations - w/ Gorgias Automate
- Help Center / FAQ
- Satisfaction Survey
Measure and Improve Support
- Support Performance Statistics
- Live Statistics
- Satisfaction Survey
User Management
- SSO
Create Onsite Campaigns
- Basic Triggers
- Advanced Behavioral Triggers (e.g. exit intent) - w/Gorgias Convert (Shopify stores only)
- Products Recommendations based on Shopify Catalogue - w/Gorgias Convert (Shopify stores only)
- Retarget Shoppers based on Past Purchases - w/Gorgias Convert (Shopify stores only)
- On-site Campaigns Discount Codes - w/Gorgias Convert (Shopify stores only)
- Audience Segmentation - w/Gorgias Convert (Shopify stores only)
- Campaigns Performance Dashboard - w/Gorgias Convert (Shopify stores only)

Basic $104.00 $120.00 per month

300 Helpdesk Tickets

60 Automated Tickets

Based Upon the Number of Tickets, the Pricing Plan Varies

Features

Billable Tickets Included - 300 Per Month
Plan Price - $60
Overage Ticket Cost - $40/100 Tickets
User Seats - 500
Connect Ecommerce Store
- Shopify / Shopify Plus
- BigCommerce
- WooCommerce
- Multi-stores - Unlimited
Centralize Every Support Interaction
- Email
- Live Chat
- Facebook
- Instagram
- TikTok
- Voice - w/Voice Add-on
- SMS - w/Voice Add-on
- WhatsApp
Integrate Entire Stack
- Active Integrations - Up to 150
- Integration Library - 94 Apps
- Klaviyo
- Yotpo
- Recharge
- Postscript
Automate Work
- Macros
- Rules
- Intent & Sentiment Detection
- Chat Campaigns
- Rule Templates
- Autoresponders - w/ Gorgias Automate
- Flows - w/ Gorgias Automate
- Quick Responses - w/ Gorgias Automate
- Order Management - w/ Gorgias Automate
- Article Recommendations - w/ Gorgias Automate
- Help Center / FAQ
- Satisfaction Survey
Measure and Improve Support
- Support Performance Statistics
- Live Statistics
- Self-service Statistics - w/ Gorgias Automate
- Automation Statistics - w/ Gorgias Automate
- Satisfaction Survey
User Management
- SSO
- Team Management
- User Permissions
Create Onsite Campaigns
- Basic Triggers
- Advanced Behavioral Triggers (e.g. exit intent) - w/Gorgias Convert (Shopify stores only)
- Products Recommendations based on Shopify Catalogue - w/Gorgias Convert (Shopify stores only)
- Retarget Shoppers based on Past Purchases - w/Gorgias Convert (Shopify stores only)
- On-site Campaigns Discount Codes - w/Gorgias Convert (Shopify stores only)
- Audience Segmentation - w/Gorgias Convert (Shopify stores only)
- Campaigns Performance Dashboard - w/Gorgias Convert (Shopify stores only)

Pro $140.00 $160.00 per month

300 Helpdesk Tickets

90 Automated Tickets

Based Upon the Number of Tickets, the Pricing Plan Varies

Features

Billable Tickets Included - 2,000 Per Month
Plan Price - $360
Overage Ticket Cost - +$36 / 100 tickets
User Seats - 500
Connect Ecommerce Store
- Shopify / Shopify Plus
- BigCommerce
- Magento
- WooCommerce
- Multi-stores - Unlimited
Centralize Every Support Interaction
- Email
- Live Chat
- Facebook
- Instagram
- TikTok
- Voice - w/Voice Add-on
- SMS - w/Voice Add-on
- WhatsApp
Integrate Entire Stack
- Active Integrations -up to 150
- Integration Library - 94 Apps
- Klaviyo
- Yotpo
- Recharge
- Postscript
Automate Work
- Macros
- Rules
- Intent & Sentiment Detection
- Chat Campaigns
- Rule Templates
- Autoresponders - w/ Gorgias Automate
- Flows - w/ Gorgias Automate
- Quick Responses - w/ Gorgias Automate
- Order Management - w/ Gorgias Automate
- Article Recommendations - w/ Gorgias Automate
- Help Center / FAQ
- Satisfaction Survey
Measure and Improve Support
- Support Performance Statistics
- Live Statistics
- Revenue Statistics
- Self-service Statistics - w/ Gorgias Automate
- Automation Statistics - w/ Gorgias Automate
- Satisfaction Survey
User Management
- SSO
- Team Management
- User Permissions
Create Onsite Campaigns
- Basic Triggers
- Advanced Behavioral Triggers (e.g. exit intent) - w/Gorgias Convert (Shopify stores only)
- Products Recommendations based on Shopify Catalogue - w/Gorgias Convert (Shopify stores only)
- Retarget Shoppers based on Past Purchases - w/Gorgias Convert (Shopify stores only)
- On-site Campaigns Discount Codes - w/Gorgias Convert (Shopify stores only)
- Audience Segmentation - w/Gorgias Convert (Shopify stores only)
- Campaigns Performance Dashboard - w/Gorgias Convert (Shopify stores only)

Advanced $185.00 $210.00 per month

300 Helpdesk Tickets

150 Automated Tickets

Based Upon the Number of Tickets, the Pricing Plan Varies

Features

Billable Tickets Included - 5,000 Per Month
Plan Price - $900
Overage Ticket Cost - +$36 / 100 Tickets
User Seats - 500
Connect Ecommerce Store
- Shopify / Shopify Plus
- BigCommerce
- Magento
- WooCommerce
- Multi-stores - Unlimited
Centralize Every Support Interaction
- Email
- Live Chat
- Facebook
- Instagram
- TikTok
- Voice - w/Voice Add-on
- SMS - w/Voice Add-on
- WhatsApp
Integrate Entire Stack
- Active Integrations - Custom
- Integration Library - 94 Apps
- Klaviyo
- Yotpo
- Recharge
- Postscript
Automate Work
- Macros
- Rules
- Intent & Sentiment Detection
- Chat Campaigns
- Rule Templates
- Autoresponders - w/ Gorgias Automate
- Flows - w/ Gorgias Automate
- Quick Responses - w/ Gorgias Automate
- Order Management - w/ Gorgias Automate
- Article Recommendations - w/ Gorgias Automate
- Help Center / FAQ
- Satisfaction Survey
Measure and Improve Support
- Support Performance Statistics
- Live Statistics
- Revenue Statistics
- Self-service Statistics - w/ Gorgias Automate
- Automation Statistics - w/ Gorgias Automate
- Satisfaction Survey
User Management
- SSO
- Team Management
- User Permissions
Create Onsite Campaigns
- Basic Triggers
- Advanced Behavioral Triggers (e.g. exit intent) - w/Gorgias Convert (Shopify stores only)
- Products Recommendations based on Shopify Catalogue - w/Gorgias Convert (Shopify stores only)
- Retarget Shoppers based on Past Purchases - w/Gorgias Convert (Shopify stores only)
- On-site Campaigns Discount Codes - w/Gorgias Convert (Shopify stores only)
- Audience Segmentation - w/Gorgias Convert (Shopify stores only)
- Campaigns Performance Dashboard - w/Gorgias Convert (Shopify stores only)

Enterprise Custom

Features

Billable Tickets Included - Custom
Plan Price - Custom
Overage Ticket Cost - Custom
User Seats - 500
Connect Ecommerce Store
- Shopify / Shopify Plus
- BigCommerce
- Magento
- WooCommerce
- Multi-stores - Unlimited
Centralize Every Support Interaction
- Email
- Live Chat
- Facebook
- Instagram
- TikTok
- Voice - w/Voice Add-on
- SMS - w/Voice Add-on
- WhatsApp
Integrate Entire Stack
- Active Integrations - Custom
- Integration Library - 94 Apps
- Klaviyo
- Yotpo
- Recharge
- Postscript
Automate Work
- Macros
- Rules
- Intent & Sentiment Detection
- Chat Campaigns
- Rule Templates
- Autoresponders - w/ Gorgias Automate
- Flows - w/ Gorgias Automate
- Quick Responses - w/ Gorgias Automate
- Order Management - w/ Gorgias Automate
- Article Recommendations - w/ Gorgias Automate
- Help Center / FAQ
- Satisfaction Survey
Measure and Improve Support
- Support Performance Statistics
- Live Statistics
- Revenue Statistics
- Self-service Statistics - w/ Gorgias Automate
- Automation Statistics - w/ Gorgias Automate
- Satisfaction Survey
User Management
- SSO
- Team Management
- User Permissions
Create Onsite Campaigns
- Basic Triggers
- Advanced Behavioral Triggers (e.g. exit intent) - w/Gorgias Convert (Shopify stores only)
- Products Recommendations based on Shopify Catalogue - w/Gorgias Convert (Shopify stores only)
- Retarget Shoppers based on Past Purchases - w/Gorgias Convert (Shopify stores only)
- On-site Campaigns Discount Codes - w/Gorgias Convert (Shopify stores only)
- Audience Segmentation - w/Gorgias Convert (Shopify stores only)
- Campaigns Performance Dashboard - w/Gorgias Convert (Shopify stores only)

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 16/05/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Gorgias Pricing

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Gorgias Reviews

User Rating

4.7/5 (Based on 590 Ratings)

Rating Distribution

Excellent
75.3%
Very Good
21.2%
Average
2.9%
Poor
0.5%
Terrible
0.2%

Do You Use Gorgias?

Write a Review

Review Summary

User reviews of Gorgias highlight its strengths in centralizing customer interactions across various platforms, including email, chat, and social media. Its integration with Shopify is particularly praised for streamlining order management and providing real-time customer information. While users appreciate the platform's user-friendliness and robust automation features, concerns arise regarding the occasional glitches, limited reporting functionalities, and challenges in setting up macros and rules. Despite these minor shortcomings, Gorgias is generally viewed as an efficient and valuable tool for managing customer service tasks, especially for e-commerce businesses.

Pros

Gorgias integrates with multiple channels like email, chat, and social media, streamlining customer interactions.
It provides an easytouse interface and offers helpful tutorials to facilitate learning.
Gorgias automates repetitive tasks, freeing up time for support agents to focus on more complex issues.

Cons

Gorgias can send frequent spam emails, which can be annoying for users.
The platform sometimes experiences outages, interrupting daily tasks.
The reporting feature is limited, only providing historical data for the past 90 days.

Gorgias Reviews

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