eDesk

About eDesk

Empower business with eDesk, the AI-powered customer service software designed for the modern marketplace. It eliminates the need to juggle multiple tabs or depend on external integrations by consolidating all customer interactions into one smart inbox, regardless of selling. eDesk's unique capability to link each message to the corresponding order and complete customer history allows for unprecedented clarity and efficiency in managing customer relations across EVERY sales channel. Personalization scales effortlessly as it allows for automated incorporation of customer-specific data in responses, leading to higher customer satisfaction and loyalty. Enrich customers service team's performance and job satisfaction with eDesk’s AI-driven automations while providing customers with fast, tailored responses, around the clock. Ensure swift, accurate resolution of queries the first time, augmenting customer experience. Additionally, eDesk offers a comprehensive toolkit for teamwork, enabling both manual and automatic engagement of colleagues for optimal resolution and tracking. Harness the full power of eDesk's real-time reporting to stay informed on every facet of the customer operations, positioning business at the forefront of customer service excellence.

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Pricing

Free Trial Available
Starts at $39.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

68%
Momentum

62%
Popularity

81%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

Online

eDesk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

eDesk Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Essential $39.00 $49.00 per month

$39 Per Agent Per Month Billed Annually

Features

1 Online Store/ Marketplace
Centralized Support Workspace
Social Messaging
Live Chat
Rule-based Automations
AI Powered Chatbot*

Add-ons

AI Automation - $0.99 Per Resolution
AI Assist - $30 Per User Per Month
AI Translations - $19 Per User Per Month
Feedback - $99 Per Account Per Month

Note: *Additional Charge Per Resolution

Growth $89.00 $115.00 per month

$89 Per Agent Per Month Billed Annually

Features

Includes Features of Essential Plan, Plus
5 Online Stores/ Marketplaces
Ticket, Agent & Channel Performance
CSAT Surveys
Third Party Ticket Collaboration
Data Migrations into eDesk
Advanced Sales, Product & Channel Reports
Chatbot Branding Removal

Add-ons

AI Automation - $0.99 Per Resolution
AI Assist - $30 Per User Per Month
AI Translations - $19 Per User Per Month
Feedback - $99 Per Account Per Month

Professional $119.00 $149.00 per month

$119 Per Agent Per Month Billed Annually

Features

Includes Features of Growth Plan, Plus
10 Online Stores/ Marketplaces
Detailed Reporting Extracts
Custom Roles & Permissions
Advanced RESTful API
Custom Fields
2FA Access
Assisted Onboarding & Training

Add-ons

AI Automation - $0.99 Per Resolution
AI Assist - $30 Per User Per Month
AI Translations - $19 Per User Per Month
Feedback - $99 Per Account Per Month

Enterprise Custom

Features

Includes Features of Professional Plan, Plus
Unlimited Number of Online Stores/ Marketplaces*
JSON Extracts for BI Imports
Multi-Brand Workflows
Dedicated Account Manager
Tailored Onboarding

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Disclaimer: The pricing details were last updated on 20/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about eDesk Pricing