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eDesk Pricing

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Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • eDesk pricing starts at $39/month, which is 105% higher than similar services.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

Essential $39.00 $49.00 per month

$39 Per Agent Per Month Billed Annually

Features

  • 1 Online Store/ Marketplace
  • Centralized Support Workspace
  • Social Messaging
  • Live Chat
  • Rule-based Automations
  • AI Powered Chatbot*

Add-ons

  • AI Automation - $0.99 Per Resolution
  • AI Assist - $30 Per User Per Month
  • AI Translations - $19 Per User Per Month
  • Feedback - $99 Per Account Per Month

Note: *Additional Charge Per Resolution

Growth $89.00 $115.00 per month

$89 Per Agent Per Month Billed Annually

Features

  • Includes Features of Essential Plan, Plus
  • 5 Online Stores/ Marketplaces
  • Ticket, Agent & Channel Performance
  • CSAT Surveys
  • Third Party Ticket Collaboration
  • Data Migrations into eDesk
  • Advanced Sales, Product & Channel Reports
  • Chatbot Branding Removal

Add-ons

  • AI Automation - $0.99 Per Resolution
  • AI Assist - $30 Per User Per Month
  • AI Translations - $19 Per User Per Month
  • Feedback - $99 Per Account Per Month

Professional $119.00 $149.00 per month

$119 Per Agent Per Month Billed Annually

Features

  • Includes Features of Growth Plan, Plus
  • 10 Online Stores/ Marketplaces
  • Detailed Reporting Extracts
  • Custom Roles & Permissions
  • Advanced RESTful API
  • Custom Fields
  • 2FA Access
  • Assisted Onboarding & Training

Add-ons

  • AI Automation - $0.99 Per Resolution
  • AI Assist - $30 Per User Per Month
  • AI Translations - $19 Per User Per Month
  • Feedback - $99 Per Account Per Month

Enterprise Custom

Features

  • Includes Features of Professional Plan, Plus
  • Unlimited Number of Online Stores/ Marketplaces*
  • JSON Extracts for BI Imports
  • Multi-Brand Workflows
  • Dedicated Account Manager
  • Tailored Onboarding

Screenshots of Vendor Pricing Page

Pricing screenshot
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Disclaimer: The pricing details were last updated on 20/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

eDesk FAQs

How much does eDesk cost?

The pricing for eDesk starts at $39.0 per month. eDesk has 3 different plans:

  • Essential at $39.00 per month.
  • Growth at $89.00 per month.
  • Professional at $119.00 per month.

      • eDesk also offers a custom plan based on the customer's request.

      Learn more about eDesk pricing.

Does eDesk offer a free plan?

No, eDesk does not offer a free plan.

Learn more about eDesk pricing.

Compare eDesk Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
eDesk eDesk 39 per month - eDesk Pricing
AI Desk AI Desk 9.99 per month - + AI Desk Pricing
BoldDesk BoldDesk 12 per month - + BoldDesk Pricing
Tiledesk Tiledesk - - - - Tiledesk Pricing
HelpDesk HelpDesk 29 per month - + HelpDesk Pricing
Gorgias Gorgias 50 per month - + Gorgias Pricing
SAAS First SAAS First 9 per month - + SAAS First Pricing
Help.center Help.center 19 per month - - Help.center Pricing
AzureDesk AzureDesk 33 per month per user + AzureDesk Pricing
LiveAgent LiveAgent 15 per month - + LiveAgent Pricing

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eDesk Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

eDesk Integrations

Brightpearl
Brightpearl ERP Software
Wix
Wix Website Builder Software
Aircall
Aircall Contact Center Operations Software
WooCommerce
WooCommerce Ecommerce Software
AfterShip
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BigCommerce
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Shopify
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Trustpilot
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