NABD System

About NABD System

Ensure customer service experience is fast and consistent across all channels(web, phone, email, chat, social media, mobile) and develop cross-channels strategies to ensure customers can move seamlessly between devices and channels. Customers are waiting for answers so help them get ones quickly by using intelligent knowledge base engine. Manage the service resolution process via business process management and routing engine.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $30.00. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

75%
Momentum

65%
Popularity

72%

Platforms Supported

Browser Based (Cloud)
Desktop App (Windows)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

NABD System Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

NABD System Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Free Free

Features

Self Service Help Center
Capture Cases from email: 1 inbox
Capture Cases from Facebook: 1 page
Capture Cases from Twitter: 1 account
Live Chat: 3 agents
1StopDesk channel
Dynamic Routing Rules and automatic case assignment
Load Balancing across Agents/Users
Knowledge Base ( Public + Internal)
Basic SLA
Automatic Escalation notifications for SLA violation
Full life-cycle Case Management
Extended case management to front office and back office users
Extended case management to external entities
Basic Ticketing workflow
ISO Standard workflow
Case Assessment
Case Investigation
Root Cause Analysis
Corrective Action
Preventive Action
Customer Satisfaction & Feedback
Business hours and work schedule
Case Escalation
Automatic email notification
Convert Cases to KB articles
Add Public and private notes to cases
Export cases
Tasks multi-assignments
Next Best Action for Agents
Workflow Automation Rules
Multi-Language Support
Link Cases
MS Word correspondence template
email correspondence template
Facebook correspondence template
Twitter correspondence template
Manual and Automated correspondences
Corporate and Personal Customer Support
Preferred language interface
Social Media login ( FB - TW - g+)
Knowledge Base search
Provide Auto suggested solutions for customers
Customer dashboard
Custom case data scope for corporate customer users
Basic Reports
SSL encryption
Role Based Authorization
User Data Scope Management
User Access Rights management
Audit Log
Customer/Contact Profiling
User Profile Definition
User Group Definition
Multi Department Management
Product/Service Catalog
Product/Service Group definition
Hide contact information based on privacy settings
maximum number of Agents: 3
User Dashboard
Executive Dashboard
Agent Calendar
Agent work queue
Reminder
To-do List
Follow up
Alerts
Agents Localization Support
user defined case views
Pre-defined responses
Internal Live Chat
Mobile Optimized interface
Rebranding
Storage Quota: 5 GB
Guided On-boarding Process
Self-service Full knowledge base
Email Support

Professional $30.00 $30.00 per user / month

Features

Includes features of Free plan, plus
Capture Cases from email: 3 inbox
Capture Cases from Facebook: 3 page
Capture Cases from Twitter: 3 account
Native Mobile Apps
Live Chat: unlimited
Advanced SLA Options
Sentiment analysis
Execute Macros
Advanced Analytics
Checklist
Conditional forms customization
Call center
Customized Reports & Analytics Limit: 5
Case Customization
maximum number of Agents: Unlimited
Time tracking
Agent collision detection
Chat Support: 8x5(EST)
Phone support: 8x5(EST)

Enterprise $60.00 $60.00 per user / month

Features

Includes features of Professional plan, plus
Capture Cases from email: unlimited
Capture Cases from Facebook: unlimited
Capture Cases from Twitter: unlimited
Live Chat: unlimited
Business Process Management(BPM) customization
Work Order Management
Whitelist
Tracking Website Online Visitors
Customized Reports & Analytics Limit: 20
Active Directory integration
Integration and Connectors
Storage Quota: 20 GB
Chat Support: 24x7
Phone support: 24x7

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 07/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about NABD System Pricing