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BoldDesk Pricing

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Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • BoldDesk pricing starts at $12/month, which is 37% lower than similar services.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

Scale (Agent Based) $12.00 $18.00 per month

$144 Billed Yearly

$12 Per Agent Per Month Billed Yearly

Features

  • Email Ticketing
  • Knowledge Base
  • Workflow Automation
  • Canned Responses
  • Agent Signature
  • Custom Fields
  • Custom Views
  • Custom Domain
  • Custom Email Templates
  • Custom Ticket Status
  • Web Widgets and Web Forms

Growth (Agent Based) $25.00 $35.00 per month

$300 Billed Yearly

$25 Per Agent Per Month Billed Yearly

Features

  • Includes Features of Scale Plan, Plus
  • Live chat
  • WhatsApp & Facebook
  • Instagram & SMS (New)
  • Ticket Auto Assignment
  • Ticket Templates
  • Macros (New)
  • CSAT Surveys
  • Multiple Ticket Forms
  • Multiple SLAs & Business Hours
  • SLA Reminders & Escalation
  • Artificial Intelligence Add-on (Beta)

Enterprise (Agent Based) $39.00 $49.00 per month

$468 Billed Yearly

$39 Per Agent Per Month Billed Yearly

Features

  • Includes Features of Momentum plan, plus
  • Ticket Approvals
  • Activity/Task Management
  • Agent Shifts
  • Custom Dashboard
  • Scheduled Reports
  • Multibrand Help Desk
  • Multibrand Knowledge Base
  • Add Contacts to Multiple Contact Groups
  • Brand-specific Custom Email Templates
  • Artificial Intelligence Add-on (Beta)

Scale (Team-Based) $49.00 $99.00 per month

Includes 10 Agents

Features

  • Email Ticketing
  • Knowledge Base
  • Workflow Automation
  • Canned Responses
  • Agent Signature
  • Custom Fields
  • Custom Views
  • Custom Domain
  • Custom Email Templates
  • Custom Ticket Status
  • Web Widgets and Web Forms

Momentum (Team-Based) $129.00 $249.00 per month

Includes 10 Agents

Features

  • Includes Features of Scale Plan, Plus
  • Live Chat
  • WhatsApp & Facebook
  • Instagram & SMS (New)
  • Ticket Auto Assignment
  • Ticket Templates
  • Macros (New)
  • CSAT Surveys
  • Multiple Ticket Forms
  • Multiple SLAs & Business Hours
  • SLA Reminders & Escalation
  • Artificial Intelligence Add-on (Beta)

Enterprise (Team-Based) $199.00 $349.00 per month

Includes 10 Agents

Features

  • Includes Features of Momentum Plan, Plus
  • Ticket Approvals
  • Activity/Task Management
  • Agent Shifts
  • Custom Dashboard (New)
  • Scheduled Reports (New)
  • Multibrand Help Desk
  • Multibrand Knowledge Base
  • Add Contacts to Multiple Contact Groups
  • Brand-specific Custom Email Templates
  • Artificial Intelligence Add-on (Beta)

Essential (Unlimited Agents) $799.00 $999.00 per month

$9,588 Billed Yearly

Features

  • Unlimited Agents
  • Unlimited Articles
  • Unlimited End-users
  • 1,000 Tickets Per Month (12,000 Tickets Per Year)
  • Email Ticketing
  • Knowledge Base
  • Workflow Automation
  • Canned Response
  • Custom Fields
  • Custom Views
  • Custom Domain
  • Custom Email Templates
  • Custom Ticket Status
  • Web Widgets and Web Forms

Pro (Unlimited Agents) $1,499.00 $1,874.00 per month

For Help Desk - $1874 Per Flat Fee Per Month

For Help Desk - $17,988 Billed Yearly

For Help Desk & Live Chat - $2499 Per Flat Fee Per Month

For Help Desk & Live Chat - $23,988 Billed Yearly

Features

  • Unlimited Agents
  • Unlimited Articles
  • Unlimited End-users
  • 2,500 Tickets Per Month (30,000 Tickets Per Year)
  • Includes Features of Essential Plan, Plus
  • Live Chat
  • WhatsApp & Facebook
  • Instagram & SMS (New)
  • Ticket Auto Assignment
  • Ticket Templates
  • Macros (New)
  • CSAT Surveys
  • Multiple Ticket Forms
  • Multiple SLAs & Business Hours
  • SLA Reminders & Escalation
  • Artificial Intelligence Add-on (Beta)

Business (Unlimited Agents) Custom

Features

  • Unlimited Agents
  • Unlimited Articles
  • Unlimited End-users
  • 10,000 Tickets Per Month (120,000 Tickets Per Year)
  • Includes Features of Pro Plan, Plus
  • Ticket Approvals
  • Activity/Task Management
  • Agent Shifts
  • Custom Dashboard (New)
  • Scheduled Reports (New)
  • Multibrand Help Desk
  • Multibrand Knowledge Base
  • Add Contacts to Multiple Contact Groups
  • Brand-specific Custom Email Templates
  • Artificial Intelligence Add-on (Beta)

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 20/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

BoldDesk FAQs

How much does BoldDesk cost?

The pricing for BoldDesk starts at $12.0 per month. BoldDesk has 8 different plans:

  • Scale (Agent Based) at $12.00 per month.
  • Growth (Agent Based) at $25.00 per month.
  • Enterprise (Agent Based) at $39.00 per month.
  • Scale (Team-Based) at $49.00 per month.
  • Momentum (Team-Based) at $129.00 per month.
  • Enterprise (Team-Based) at $199.00 per month.
  • Essential (Unlimited Agents) at $799.00 per month.
  • Pro (Unlimited Agents) at $1499.00 per month.

      • BoldDesk also offers a custom plan based on the customer's request.

      Learn more about BoldDesk pricing.

Does BoldDesk offer a free plan?

No, BoldDesk does not offer a free plan.

Learn more about BoldDesk pricing.

Compare BoldDesk Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
BoldDesk BoldDesk 12 per month - BoldDesk Pricing
HelpDesk HelpDesk 29 per month - + HelpDesk Pricing
Freshdesk Freshdesk 15 per month - + Freshdesk Pricing
ReadyDesk ReadyDesk 9 per month per user + ReadyDesk Pricing
Zendesk Support Suite Zendesk Support Suite 19 per month - + Zendesk Support Suite Pricing
Deskero Deskero 9 per month - + Deskero Pricing
AzureDesk AzureDesk 33 per month per user + AzureDesk Pricing
EngageBay Helpdesk System EngageBay Helpdesk System - - - - EngageBay Helpdesk System Pricing
Desky Desky 4.5 per month - + Desky Pricing
eStreamDesk eStreamDesk 29 per month - + eStreamDesk Pricing

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BoldDesk Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

BoldDesk Integrations

Microsoft Teams
Microsoft Teams Collaboration Software
Slack
Slack Business Instant Messaging Software
HubSpot CRM
HubSpot CRM CRM Software
Salesforce
Salesforce CRM Software
Zapier
Zapier iPaaS Software
Jira
Jira Product Management Software

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