NinjaOne (NinjaRMM)

About NinjaOne (NinjaRMM)

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases such as endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more.

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Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

77%
Momentum

73%
Popularity

94%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

NinjaOne (NinjaRMM) Features

Show Feature Explanation

Show Missing Features

Remote Monitoring and Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Remote Scripting

Helps to execute scripts or commands on remote devices to perform tasks, configurations, or troubleshooting.

Multi-tenant Architecture

Support for managing multiple customer environments from a single dashboard, often used by managed service providers (MSPs).

Mobile Device Management (MDM)

Integration with mobile device management platforms for monitoring and managing smartphones and tablets.

Device Discovery

Automatic detection and inventory of devices on the network, creating a centralized view of the IT environment.

Security Management

Helps in managing antivirus, anti-malware management, firewall monitoring, intrusion detection, and enforcement of security policies.

Remote Management

Remote access and control of servers, workstations, and endpoints for troubleshooting, software deployment, and configuration management.

Patch Management

Automates the process of detection, download, and deployment of software updates and security patches across multiple devices.

Remote Monitoring

Helps in real-time monitoring of system performance metrics, network health, and software or application performance.

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Alerts (Notifications)

Triggers an instant notification via Voice, SMS, Email, RSS Feeds, or Push Notifications in case of an event or outage.

Single Sign-On (SSO)

Permits one set of login credentials to access multiple applications

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Compliance Tracking

Helps in tracking and monitoring and auditing all the regulatory compliance requirements

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Access Control

Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role

Remote Access Features

Session Transfer

Facilitates sending and receiving both attended as well as unattended support sessions

Session Recording

Enables one to record remote access, support sessions, and meetings

Remote Control

Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

File Transfer

Allows sending and receiving files

Feedback Collection

Helps in collecting feedback from users to assess the support

Diagnostic Tools

Helps to conduct performance testing and network configuration to identify issues on a computer.

Screen Sharing

Enables remote participants to see your desktop that allows better collaboration

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Access Control

Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role

IT Asset Management (ITAM) Features

Asset Database

A single view of asset information, warranty, and related data of an asset.

Version/Patch Management

Keeps the devices up-to-date with software updates and the latest security patches

License Management

Keep track of all the contracts, software licenses, and service agreements to operate effectively

Asset Tracking

Tools a company uses to run its business

Maintenance Management

Helps in recording vital data concerning the overall maintenance of a hospitality property

Compliance Tracking

Helps in tracking and monitoring and auditing all the regulatory compliance requirements

Inventory Overview

Offers an overall view of the inventory stock in a glimpse

Product/Service Catalog

List of the products and services with current stock levels and their request status.

Procurement Management System

Streamlines the purchase process, manages supplier relationships and associated documents.

CMDB

Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.

Cost Tracking

Helps in tracking the cost of stock items for easy access

Vendor Management

Helps to manage necessary data concerning vendors and allows easy access

Unified Endpoint Management (UEM) Features

Remote Access (Monitoring)

Monitor device activity in real-time and take control when necessary to quickly resolve issues.

Endpoint Protection

Helps to protect devices from malware, viruses, and other security threats (sometimes via antivirus).

Deployment Management

Oversee the preparation process to ensure the application is ready to support platforms like Apple ADE, Android Zero-Touch, and Microsoft imaging for Windows and Linux.

App Management

Helps to deploy and manage containerized AppConnect apps on iOS, Android, Windows, and macOS

Process Automation

Reduce manual tasks through automated systems and workflows

Patch Management

Automates the process of detection, download, and deployment of software updates and security patches across multiple devices.

Configuration Management

Provisioning to maintain computer hardware and software, in the desired state and modify device configuring easily

Compliance Management

Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed

Policy Management

Helps to design, maintain, update and report on compliance rules, regulations and policy status electronically so that it is easily accessible

Encryption

With this feature data are encoded and secured

User Management

Managing access of multiple users so that work can be integrated and collaborated

Mobile Content Management

Easily manage access to files and documents on mobile devices while protecting sensitive information. Ensure security and prevent unauthorized sharing with confidence.

BYOD Support

Allows users to bring their own device to access company applications

NinjaOne (NinjaRMM) Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

NinjaOne Custom

Features

Monitoring and Alerting
Automated Patching
One-click Device Actions
Secure Remote Access
Endpoint Task Automation
Auto-Remediation
Mobile Management
Self-Service Portal
Native Documentation
Unlimited Scalability
Fast, Intuitive UI
Warranty Tracking
Flexible per-device pricing
Local support
Free onboarding & training

Disclaimer: The pricing details were last updated on 03/06/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about NinjaOne (NinjaRMM) Pricing

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NinjaOne (NinjaRMM) Reviews

User Rating

4.8/5 (Based on 1,987 Ratings)

Rating Distribution

Excellent
84.9%
Very Good
14.5%
Average
0.4%
Poor
0%
Terrible
0.2%

User Sentiments

Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support

Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs

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Review Summary

The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support.

Pros

Easy to use interface and comprehensive automation features, making it suitable for MSPs and IT professionals.
Effective patch management, remote monitoring, and alerting system, ensuring proactive network and endpoint security.
Trusted by numerous satisfied customers, evidenced by positive reviews and high user ratings.

Cons

Occasional reports of slow performance and minor glitches, requiring prompt technical support.
Limited customization options for specific IT environments, necessitating additional scripting or manual workarounds.

NinjaOne (NinjaRMM) Reviews

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