Browse Software
List Your Product
Loading...
NinjaOne (NinjaRMM) Reviews

User Rating

4.8/5 (Based on 1,987 Ratings)

Rating Distribution

  • Excellent

    84.9%
  • Very Good

    14.5%
  • Average

    0.4%
  • Poor

    0%
  • Terrible

    0.2%

User Sentiments

Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support

Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs

Do You Use NinjaOne (NinjaRMM)?

Write a Review

Review Summary

The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support.

Pros

  • Easy to use interface and comprehensive automation features, making it suitable for MSPs and IT professionals.
  • Effective patch management, remote monitoring, and alerting system, ensuring proactive network and endpoint security.
  • Trusted by numerous satisfied customers, evidenced by positive reviews and high user ratings.

Cons

  • Occasional reports of slow performance and minor glitches, requiring prompt technical support.
  • Limited customization options for specific IT environments, necessitating additional scripting or manual workarounds.

AI-Generated from the text of User Reviews

Reviews
VC

Verified User in Consulting

May 19, 2025 Source: G2.com
Programa muy practico e intuitivo
What do you like best about NinjaOne?
What I like most about the program are the automations you can create, as it allows you to create them in different scripting languages and it is very intuitive and easy to implement. Another strong point that NinjaOne has outside of the application is its NinjaDojo community. The information they upload to that website and the support they provide is excellent. I usually use the program every day for ticket resolution.
What do you dislike about NinjaOne?
What I like the least is the limited customization you can apply to the admin portal, and another thing it fails at is integration with certain networks.
What problems is NinjaOne solving and how is that benefiting you?
So far, I haven't seen any problems.
Read more
CM

Carlos M

May 19, 2025 Source: G2.com
Becario de sistemas
What do you like best about NinjaOne?
The truth is I love NinjaOne, I love that you can manage the teams remotely and its ticket management. It allows the company to have its employees working remotely and the technicians to provide support.
What do you dislike about NinjaOne?
The truth is that ninjaOne is an exceptional tool, it can certainly still improve more aspects of security (This doesn't mean it doesn't have good security).
What problems is NinjaOne solving and how is that benefiting you?
The truth is that NinjaOne provides a very solid solution in many aspects.
Read more
MG

Monica G

May 19, 2025 Source: G2.com
The best ticketing and remote support system.
What do you like best about NinjaOne?
Secure access to the platform, usability of the platform.
What do you dislike about NinjaOne?
Re-establishing the backup is complex and requires help from support for the first time.
What problems is NinjaOne solving and how is that benefiting you?
Incident management. As all the technicians have a single platform where all the users' problems arrive, we can distribute the tasks better and we don't duplicate any of them. It benefits us a lot as it makes us more efficient and quicker.
Read more
PK

Patrick K

May 19, 2025 Source: G2.com
Comprehensive RMM solution with a good support team.
What do you like best about NinjaOne?
A responsive support and product team.
What do you dislike about NinjaOne?
The onboarding and MSP team have really worked with us to get going.
Recommendations to others considering NinjaOne?
We also grew in the resale space.
What problems is NinjaOne solving and how is that benefiting you?
Nothing of note at the moment.
Read more
VS

Verified User in Computer & Network Security

May 19, 2025 Source: G2.com
Over the years we have used several RMM's, but none have compared to NinjaOne.
What do you like best about NinjaOne?
Very easy to use. Navigation is a no brainier. Patching, scripting, support, alerting, all work flawlessly.
What do you dislike about NinjaOne?
Nothing I can think of, it just works!!!
What problems is NinjaOne solving and how is that benefiting you?
Automatically patching systems and keeping them up to date. We have setup several automations in Ninja that saves our techs time, so they can get more done in less time.
Read more
VC

Verified User in Consulting

May 19, 2025 Source: G2.com
Fantastic platform, we use daily to run our MSP.
What do you like best about NinjaOne?
The breadth of the capabilities, reporting and dashboard the dashboards are fantastic.
What do you dislike about NinjaOne?
There's nothing I don't like as the platform works well for our techs and serves our customers well.
What problems is NinjaOne solving and how is that benefiting you?
It helps us provide great services and manage our customers.
Read more
SA

Samuel A

May 19, 2025 Source: G2.com
Es un sistema excepcional como preventivo, correctivo y ticketing.
What do you like best about NinjaOne?
Control and maintenance of devices.
What do you dislike about NinjaOne?
Ease of implementation.
Recommendations to others considering NinjaOne?
Ticket management.
What problems is NinjaOne solving and how is that benefiting you?
Customer support.
Read more
VS

Verified User in Information Technology and Services

May 19, 2025 Source: G2.com
Ninja is handy, user friendly and swift.
What do you like best about NinjaOne?
The UI is good and clear.
What do you dislike about NinjaOne?
It has Windows encryption key backed up in cloud, very good.
Recommendations to others considering NinjaOne?
The policies are not easy to learn and comprehend.
What problems is NinjaOne solving and how is that benefiting you?
Ninja provided multiple different RMM tools which are pushed to the endpoints. It is very convenient to admins when one of the RMM agent is not working then the admins can use alternative agents.
Read more
jb

joseph b

May 19, 2025 Source: G2.com
The Best Solution for a Support Desk Technician
What do you like best about NinjaOne?
There is update and improvements every time that amaze me. Using the RMM as a support desk agent makes it so easy to do my job and I look forward to the improvements every time.
What do you dislike about NinjaOne?
I can't think of anything other than chat before connecting to a end users machine but I am sure that will change soon.
What problems is NinjaOne solving and how is that benefiting you?
It is one of the best solutions that has a team that works with you.
Read more
DR

Diana R

May 19, 2025 Source: G2.com
Excelente, facilidad de uso, automatización eficiente y gran capacidad de gestión IT.
What do you like best about NinjaOne?
What I like most about NinjaOne is its intuitive interface and efficient automation, which make remote IT management quick and effective.
What do you dislike about NinjaOne?
What I like least about NinjaOne is that some advanced options can be complex for inexperienced users.
What problems is NinjaOne solving and how is that benefiting you?
A problem with NinjaOne is that its advanced customization can be complex, but it benefits me by offering greater control and flexibility.
Read more

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

Give us a shout  
icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed