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About ScreenConnect (formerly ConnectWise Control)

ScreenConnect (formerly ConnectWise Control) is the ultimate remote support and access solution for IT teams, enabling fast, secure, and stress-free problem-solving. With instant access to any device, technicians can troubleshoot issues remotely, eliminating the need for on-site installation and saving time while boosting productivity. The shared toolbox streamlines teamwork by letting users upload and run tools as administrators during sessions, enhancing efficiency and collaboration. Advanced features like privileged access management (PAM) ensure data stays secure, granting admin access without sharing sensitive passwords. Detailed access logs provide peace of mind, keeping businesses compliant with regulatory standards and cyber insurance requirements. Customizable extensions simplify workflows, reduce costs, and even allow businesses to share innovations on the ConnectWise Marketplace. Whether it’s resolving IT issues, transferring files securely, or managing systems behind the scenes, ScreenConnect turns complex tasks into seamless solutions. It’s a reliable partner for IT professionals, empowering them to focus on what matters, keeping users and systems running smoothly.

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Screenshots & Videos

Advanced Machine Management
Backstage
Toolbox
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    71%
  • Momentum
    66%
  • Popularity
    71%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers
  • Individuals

API Support

  • Available

Modes of Support

  • Business Hours, Online

ScreenConnect (formerly ConnectWise Control) Awards

ScreenConnect (formerly ConnectWise Control) Features

Remote Access Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%

Unique Features

Session Transfer

Facilitates sending and receiving both attended as well as unattended support sessions

Diagnostic Tools

Helps to conduct performance testing and network configuration to identify issues on a computer.

Standard Features

Session Recording

Enables one to record remote access, support sessions, and meetings

Remote Control

Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

File Transfer

Allows sending and receiving files

Feedback Collection

Helps in collecting feedback from users to assess the support

Screen Sharing

Enables remote participants to see your desktop that allows better collaboration

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Access Control

Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
ScreenConnect (formerly ConnectWise Control) Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot

Disclaimer: The pricing details were last updated on 03/06/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ScreenConnect (formerly ConnectWise Control) Pricing

ScreenConnect (formerly ConnectWise Control) Alternatives

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ScreenConnect (formerly ConnectWise Control) Reviews

User Rating

4.5/5 (Based on 9,026 Ratings)

Rating Distribution

  • Excellent

    55.8%
  • Very Good

    37.9%
  • Average

    3.9%
  • Poor

    0.5%
  • Terrible

    1.9%

User Sentiments

Fast and Reliable Connections, Ease of Use, Affordable Pricing, Cross-Platform Compatibility

Technical Support Issues, Inconsistent Mobile Experience, Limited Linux Support, Frequent Software Updates

Do You Use ScreenConnect (formerly ConnectWise Control)?

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Review Summary

Overall, users praise ConnectWise Control's remote access capabilities, ease of use, and reliable performance. However, some users have expressed concerns about occasional connection issues, limited customization options, and the pricing structure. Despite these drawbacks, ConnectWise Control is generally well-received for its ability to facilitate seamless remote desktop control, file transfer, and screen sharing, making it a solid choice for businesses seeking a remote access solution.

Pros

  • Robust remote access and control capabilities with multiple connection protocols.
  • Easytouse interface with customizable toolbars and session settings.
  • Extensive security features, including twofactor authentication and data encryption.
  • Comprehensive reporting and monitoring tools for tracking user activity and performance.

Cons

  • Pricing can be expensive for some businesses.
  • Requires technical expertise for installation and maintenance.

ScreenConnect (formerly ConnectWise Control) Reviews

AI-Generated from the text of User Reviews

Videos on ScreenConnect (formerly ConnectWise Control)

ScreenConnect (formerly ConnectWise Control) Screenshots

ScreenConnect (formerly ConnectWise Control) FAQs

What is ScreenConnect (formerly ConnectWise Control) used for?

ScreenConnect (formerly ConnectWise Control) is Remote Access Software. ScreenConnect (formerly ConnectWise Control) offers the following functionalities:

  • Session Transfer
  • Session Recording
  • Remote Control
  • File Transfer
  • Feedback Collection
  • Diagnostic Tools
  • Screen Sharing
  • Live Chat
  • Access Control

Learn more about ScreenConnect (formerly ConnectWise Control) features.

What are the top alternatives for ScreenConnect (formerly ConnectWise Control)?

Does ScreenConnect (formerly ConnectWise Control) provide API?

Yes, ScreenConnect (formerly ConnectWise Control) provides API.

ScreenConnect (formerly ConnectWise Control) Contact

Vendor Details

Tampa, Florida

Contact Details

+1 800-671-6898

https://www.screenconnect.com/

Social Media Handles

Customers

Swarovski
Aflac
Panasonic
Bic
Honeywell
Duke

ScreenConnect (formerly ConnectWise Control) Integrations

Disclaimer

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