Freshdesk Pricing (2025): Plans, Features & Costs

Freshdesk Pricing

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Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
Freshdesk pricing starts at $15/month, which is 21% lower than similar services.
70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

Free Free

Up to Two Users

Features

Ticketing
Knowledge Base
Pre-built Reports
Increase Agent Productivity
Support Customers Efficiently
24x5 Support

Growth $15.00 $18.00 per month

$15 Per Agent Per Month Billed Annually

$18 Per Agent Per Month Billed Monthly

Features

Help Desk and Ticketing
- Ticketing
- Shared Inbox
- Threads and Tasks
- Customer Portal
Analytics and Insights
- Out-of-the-box Analytics and Reporting
- Standard Reports and Real-time Dashboards
Self Service
- Knowledge Base
Routing and SLA
- Ticket Dispatch
- Automations
Administration and Security
- Role-based Access Control
- Single Sign-on
Extend the Power of Freshdesk
- Day Passes - $2/Pass
- For Yearly Plan: Freshcaller - Starting from $15 Per Agent Per Month
- For Monthly Plan: Freshcaller - Starting from $18 Per Agent Per Month
- Connector App Tasks - $80 Per 5,000 Tasks

Pro $49.00 $59.00 per month

$49 Per Agent Per Month Billed Annually

$59 Per Agent Per Month Billed Monthly

Features

Help Desk and Ticketing
- Ticketing
- Shared Inbox
- Threads and Tasks
- Customer Portal
- Multilingual Conversations
- Collaborators - 5,000 Collaborators Included
Boost Results with Freddy AI
- Freddy AI Agent - First 500 Sessions Included. $100 Per 1,000 Sessions
- For Yearly Plan: Freddy AI Copilot - $29 Per Agent Per Month Billed Annually
- For Monthly Plan: Freddy AI Copilot - $35 Per Agent Per Month Billed Monthly
- Freddy AI Insights (Beta) - Requires Freddy AI Copilot
Analytics and Insights
- Out-of-the-box Analytics and Reporting
- Standard Reports and Real-time Dashboards
- Custom Real-time Dashboards
- Agent Availability Dashboard
Self Service
- Knowledge Base
- Multilingual Translations
- Portal Customization
- Community Forums
- Article Versioning
- Ticket Templates
- Advanced Custom Fields
Routing and SLA
- Ticket Dispatch
- Automations
- Multiple SLA Policies
- Round robin and Load Balanced Assignment
Administration and Security
- Role-based Access Control
- Single Sign-on
- Business Hours - Global, Multiple, Group Specific
Extend the Power of Freshdesk
- Day Passes - $7/Pass
- For Yearly Plan: Freshcaller - Starting from $39 Per Agent Per Month
- For Monthly Plan: Freshcaller - Starting from $47 Per Agent Per Month
- Connector App Tasks - $80 Per 5,000 Tasks

Pro + AI Copilot $78.00 $94.00 per month

$78 Per Agent Per Month Billed Annually

$94 Per Agent Per Month Billed Monthly

Features

Help Desk and Ticketing
- Ticketing
- Shared Inbox
- Threads and Tasks
- Customer Portal
- Multilingual Conversations
- Collaborators - 5,000 Collaborators Included
Boost Results with Freddy AI
- Freddy AI Agent - First 500 Sessions Included. $100 Per 1,000 Sessions
- Freddy AI Copilot - Included
- Freddy AI Insights (Beta) - Included
Analytics and Insights
- Out-of-the-box Analytics and Reporting
- Standard Reports and Real-time Dashboards
- Custom Real-time Dashboards
- Agent Availability Dashboard
Self Service
- Knowledge Base
- Multilingual Translations
- Portal Customization
- Community Forums
- Article Versioning
- Ticket Templates
- Advanced Custom Fields
Routing and SLA
- Ticket Dispatch
- Automations
- Multiple SLA Policies
- Round Robin and Load Balanced Assignment
Administration and Security
- Role-based Access Control
- Single Sign-on
- Business Hours - Global, Multiple, Group Specific
Extend the Power of Freshdesk
- Day Passes - $7/Pass
- For Yearly Plan: Freshcaller - Starting from $39 Per Agent Per Month
- For Monthly Plan: Freshcaller - Starting from $47 Per Agent Per Month
- Connector App Tasks - $80 Per 5,000 Tasks

Enterprise $79.00 $95.00 per month

$79 Per Agent Per Month Billed Annually

$95 Per Agent Per Month Billed Annually

Features

Help Desk and Ticketing
- Ticketing
- Shared Inbox
- Threads and Tasks
- Customer Portal
- Multilingual Conversations
- Collaborators - 5,000 Collaborators Included
Boost Results with Freddy AI
- Freddy AI Agent - First 500 Sessions Included. $100 Per 1,000 Sessions
- For Yearly Plan: Freddy AI Copilot - $29 Per Agent Per Month Billed Annually
- For Monthly Plan: Freddy AI Copilot - $35 Per Agent Per Month Billed Monthly
- Freddy AI Insights (Beta) - Requires Freddy AI Copilot
Analytics and Insights
- Out-of-the-box Analytics and Reporting
- Standard Reports and Real-time Dashboards
- Custom Real-time Dashboards
- Agent Availability Dashboard
- Custom Object Analysis
Self Service
- Knowledge Base
- Multilingual Translations
- Portal Customization
- Community Forums
- Article Versioning
- Ticket Templates
- Advanced Custom Fields
- Approval Workflow
- Flexible Knowledge Base Hierarchy
Routing and SLA
- Ticket Dispatch
- Automations
- Multiple SLA Policies
- Round Robin and Load Balanced Assignment
- Skill-based Ticket Assignment
Administration and Security
- Role-based Access Control
- Single Sign-on
- Business Hours - Global, Multiple, Group Specific
- Agent Shifts and Out of Office Scheduler
- JWT Authentication
- Audit Logs
- Allowed Domains and IP Whitelisting
- Sandbox
Extend the Power of Freshdesk
- Day Passes - $7/Pass
- For Yearly Plan: Freshcaller - Starting from $69 Per Agent Per Month
- For Monthly Plan: Freshcaller - Starting from $83 Per Agent Per Month
- Connector App Tasks - $80 Per 5,000 Tasks

Growth (Freshdesk Omni) $29.00 $35.00 per month

$29 Per Agent Per Month Billed Annually

$35 Per Agent Per Month Billed Monthly

Features

Omnichannel Help Desk
- Unified Conversations (Web, SMS, Messaging, Email)
- Ticketing
- Customer Portal and Knowledge Base
- Team Inbox
- Threads and Tasks
- Freshcaller - $15 Per Agent Per Month Billed Annually
- Freshcaller - $18 Per Agent Per Month Billed Monthly
Boost Results With Freddy AI
- Freddy AI Agent - $100 for 1000 Sessions
Analytics and Insights
- Standard Reports and Real-time Dashboards
Administration and Security
- Role-based Access Control
- Single Sign-on
Extend the Power of Service Suite
- Day Passes - $5/pass
- Freshsales - Starting from $9 Per User Per Month, Billed Annually
- Freshsales - Starting from $11 Per User Per Month, Billed Monthly
- Campagin Contacts - $100 Per Month 5,000 Contacts
- Connector App Tasks - $80 for 5000 Tasks

Pro (Freshdesk Omni) $69.00 $83.00 per month

$69 Per Agent Per Month Billed Annually

$83 Per Agent Per Month Billed Monthly

Features

Omnichannel Help Desk
- Unified Conversations (Web, SMS, Messaging, Email)
- Ticketing
- Customer Portal and Knowledge Base
- Team Inbox
- Threads and Tasks
- Bring own Channel (BYOC)
- Bring own Telephony (BYOT)
- Freshcaller - $39 Per Agent Per Month Billed Annually
- Freshcaller - $47 Per Agent Per Month Billed Monthly
Help Desk and Ticketing
- Multilingual Conversations
Boost Results With Freddy AI
- Freddy AI Agent - $100 for 1000 Sessions
- Freddy AI Copilot - $29 Per Agent Per Month Billed Annually
- Freddy AI Copilot - $35 Per Agent Per Month Billed Monthly
- Freddy AI Insights - Complimentary access to Freddy AI Insights beta for all Freddy AI Copilot customers
Analytics and Insights
- Standard Reports and Real-time Dashboards
- Custom Real-time Dashboards
- Agent Availability Dashboard
Self Service and Ticketing
- Multilingual Translations
- Full Portal Customization
- Community Forums
- Article Versioning
- Ticket Templates
- Advanced Custom Fields
- Assignment - Intelliassign, Round Robin, and Load Balanced
Administration and Security
- Role-based Access Control
- Single Sign-on
- Business Hours - Global, Multiple, Group Specific
- Multiple SLA Policies
Extend the Power of Service Suite
- Day Passes - $10/pass
- Freshsales - Starting from $39 Per User Per Month, Billed Annually
- Freshsales - Starting from $47 Per User Per Month, Billed Monthly
- Campagin Contacts - $100 Per Month 5,000 Contacts
- Connector App Tasks - $80 for 5000 Tasks

Enterprise (Freshdesk Omni) $109.00 $131.00 per month

$109 Per Agent Per Month Billed Annually

$131 Per Agent Per Month Billed Monthly

Features

Omnichannel Help Desk
- Unified Conversations (Web, SMS, Messaging, Email)
- Ticketing
- Customer Portal and Knowledge Base
- Team Inbox
- Threads and Tasks
- Bring own Channel (BYOC)
- Bring own Telephony (BYOT)
- Freshcaller - $69 Per Agent Per Month Billed Annually
- Freshcaller - $83 Per Agent Per Month Billed Monthly
Help Desk and Ticketing
- Multilingual Conversations
Boost Results With Freddy AI
- Freddy AI Agent - $100 for 1000 Sessions
- Freddy AI Copilot - $29 Per Agent Per Month Billed Annually
- Freddy AI Copilot - $35 Per Agent Per Month Billed Monthly
- Freddy AI Insights - Complimentary access to Freddy AI Insights beta for all Freddy AI Copilot customers
Analytics and Insights
- Standard Reports and Real-time Dashboards
- Custom Real-time Dashboards
- Agent Availability Dashboard
- Custom Object Analysis
Self Service and Ticketing
- Multilingual Translations
- Full Portal Customization
- Community Forums
- Article Versioning
- Ticket Templates
- Advanced Custom Fields
- Assignment - Intelliassign, Round Robin, and Load Balanced
- Skill-based Ticket Assignment
- Approval Workflow
- Flexible Knowledge Base Hierarchy
Administration and Security
- Role-based Access Control
- Single Sign-on
- Business Hours - Global, Multiple, Group Specific
- Multiple SLA Policies
- Agent Shifts and Out of Office Scheduler
- JWT Authentication
- Audit Logs
- Allowed Domains and IP Whitelisting
Extend the Power of Service Suite
- Day Passes - $15/pass
- Freshsales - Starting from $59 Per User Per Month, Billed Annually
- Freshsales - Starting from $71 Per User Per Month, Billed Monthly
- Campagin Contacts - $100 Per Month 5,000 Contacts
- Connector App Tasks - $80 for 5000 Tasks

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 15/05/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Freshdesk FAQs

How much does Freshdesk cost?

The pricing for Freshdesk starts at $15.0 per month. Freshdesk has 7 different plans:

Growth at $15.00 per month.
Growth (Freshdesk Omni) at $29.00 per month.
Pro at $49.00 per month.
Pro (Freshdesk Omni) at $69.00 per month.
Pro + AI Copilot at $78.00 per month.
Enterprise at $79.00 per month.
Enterprise (Freshdesk Omni) at $109.00 per month.

Freshdesk also offers a Free Plan with limited features.

Learn more about Freshdesk pricing.

Does Freshdesk offer a free plan?

Yes, Freshdesk offers a free plan.

Learn more about Freshdesk pricing.

Compare Freshdesk Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Freshdesk	15	per month	-		Freshdesk Pricing
Zoho Desk	7	per month	per user	+	Zoho Desk Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
Salesforce Service Cloud	25	per month	per user	+	Salesforce Service Cloud Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
AzureDesk	33	per month	per user	+	AzureDesk Pricing
Sitehelpdesk	-	-	-	+	Sitehelpdesk Pricing
ReadyDesk	9	per month	per user	+	ReadyDesk Pricing
Trakdesk	9.99	per month	per user	+	Trakdesk Pricing
CRMdesk	-	-	-	+	CRMdesk Pricing

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