Salesforce Service Cloud Pricing (2025): Plans, Features & Costs

Salesforce Service Cloud Pricing

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Pricing Options

Premium Plans ( Subscription )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
Salesforce Service Cloud pricing starts at $25/month, which is 32% higher than similar services.
70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

Starter Suite $25.00 $25.00 per user / month

The Simple CRM Suite for Marketing, Sales, Service, and Commerce.

Features

Dynamic Email Marketing and Analytics
Out-of-the-box Sales Processes
Seamless Customer Service
Simplified Storefront Builder

Pro Suite $100.00 $100.00 per user / month

The Flexible CRM Suite with Even More Marketing, Sales, Service, and Commerce tools.

Features

Includes Features of Starter Plan, Plus
Greater Customisation and Automation
Sales Quoting and Forecasting
Enhanced, Real-time Chat

Enterprise $165.00 $165.00 per user / month

The CRM for Service with Built-in AI.

Features

AI for Customer Service
Self-Service Help Center
Workflow Automation

Unlimited $330.00 $330.00 per user / month

The CRM for Service with Chat and 24/7 Support.

Features

24/7/365 Support
AI-powered Chatbots
Chat

Einstein 1 Service $500.00 $500.00 per user / month

The Best of Salesforce for Service with Trusted AI & Data.

Features

Includes Features of Unlimited Plan, Plus
Digital Channels, Service Intelligence, and Slack
AI in the Flow of Work with Einstein for Service
Data Cloud

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 15/05/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Salesforce Service Cloud FAQs

How much does Salesforce Service Cloud cost?

The pricing for Salesforce Service Cloud starts at $25.0 per user per month. Salesforce Service Cloud has 5 different plans:

Starter Suite at $25.00 per user per month.
Pro Suite at $100.00 per user per month.
Enterprise at $165.00 per user per month.
Unlimited at $330.00 per user per month.
Einstein 1 Service at $500.00 per user per month.

Learn more about Salesforce Service Cloud pricing.

Does Salesforce Service Cloud offer a free plan?

No, Salesforce Service Cloud does not offer a free plan.

Learn more about Salesforce Service Cloud pricing.

Compare Salesforce Service Cloud Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Salesforce Service Cloud	25	per month	per user		Salesforce Service Cloud Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
AzureDesk	33	per month	per user	+	AzureDesk Pricing
Freshdesk	15	per month	-	+	Freshdesk Pricing
eDesk	39	per month	-	+	eDesk Pricing
UseDesk	-	-	-	+	UseDesk Pricing
LabiDesk	79	per month	-	+	LabiDesk Pricing
ReadyDesk	9	per month	per user	+	ReadyDesk Pricing
CRMdesk	-	-	-	+	CRMdesk Pricing

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Salesforce Service Cloud Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Service Desk Features

AI Assistant

Prioritization

Arrange the list of activities, incidents, and tasks based on their relative importance

CMDB

Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Multi-language Support

Available in multiple languages to support global customers

Walk-up Experience

Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.

Request Management

Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.

Problem Management

Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.

Change Management

Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.

Remote Access

Permits users to access applications and files, whether traveling or working remotely away from the office or home network.

Asset Management

Manages the entire lifecycle of the physical assets of your organization