Desk360

About Desk360

Discover the technologies Desk360 focuses on! We believe you’ll be convinced. Decide on the look and feel of Desk360’s customizable chat bubbles, reach more customers by creating push messages. WhatsApp, Facebook, email, contact forms, live chat and many more! Speed up the process by gathering all messages on a single page. Manage your workflow effortlessly with the smart ticket assignment, messaging between teammates and ticket management between teams.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $19.0. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

75%
Momentum

62%
Popularity

77%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Desk360 Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Desk360 Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Basic Free

Features

1 User
1 Product
In-App Message Box
Web Contact Us
Email
Huawei AppGallery
Live Chat
Ticket Management
- Quick Answers
- Association of User Info with Tickets
- Ticket Activities
- Setting Ticket Reasons
- Multiple Action
- Private Note
- Tag Management
- Creating Special Ticket Types
- Prioritization Rules
- Auto-Reply
- Email Template
- Convert Chat Messages to Tickets
2FA
Desk360 Mobile Apps
Chatbot Integration
SLA Management
Slack Integration
JIRA Integration
Trello Integration
Shopify Integration
Ideasoft Integration
Help Center
Customizable Live Chat
Live Chat Triggered Messages
24x5 Email Support

Additional Services

Proxy: $2.90 per Month
WhatsApp: Custom
Database Options: Free & Custom

Business $19.00 $24.00 per month

Features

Includes features of Basic plan, plus
App Store
Google Play
Facebook
Twitter
Instagram
WhatsApp
Ticket Management
- Group Management
- Email Notification
- Channel Based Ticket Assignment
- Reason Based Ticket Assignment
- Language Based Ticket Assignment
Multi-brand Management
Product Based User Assignment
Callback Function
Whitelist IP
Whitelabel
One-to-one Customer Support
Includes features of Additional Services

Enterprise Custom

The software offers Enterprise pricing plan on basis of request.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Desk360 Pricing

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Desk360 Reviews

User Rating

4.7/5 (Based on 55 Ratings)

Rating Distribution

Excellent
81.8%
Very Good
10.9%
Average
3.6%
Poor
0%
Terrible
3.6%

User Sentiments

Multichannel Support, Easy to Use Interface, Efficient Customer Support, Comprehensive Reporting

Limited Live Chat Features, Mobile App Issues, Slow Performance, Limited Social Media Integrations

Do You Use Desk360?

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Review Summary

User reviews of Desk360 highlight its effectiveness in managing customer inquiries across multiple channels, including social media, email, and app stores. Users consistently praise its user-friendly interface, making it easy to learn and use, even for teams with limited technical knowledge. However, some users express a desire for more customization options and potentially a more streamlined mobile app experience. Overall, Desk360 appears to be a popular choice for businesses seeking to streamline their customer support processes and improve response times.

Pros

Desk360 efficiently manages customer inquiries from various channels, saving time and effort.
Provides a userfriendly interface, making it easy to learn and utilize the platform.
Offers valuable customer support, including technical support and project management assistance.

Cons

The platform's clutter can be slightly annoying, but not a major complaint.
While some users request more channels, Desk360 is continuously adding new features and integrations.
Some users have reported interface loading speed issues and a lack of personalization in reporting.

Desk360 Reviews

AI-Generated from the text of User Reviews

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