Desk360 Pricing: Cost and Pricing plans

Desk360 Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

Basic Free

Features

1 User
1 Product
In-App Message Box
Web Contact Us
Email
Huawei AppGallery
Live Chat
Ticket Management
- Quick Answers
- Association of User Info with Tickets
- Ticket Activities
- Setting Ticket Reasons
- Multiple Action
- Private Note
- Tag Management
- Creating Special Ticket Types
- Prioritization Rules
- Auto-Reply
- Email Template
- Convert Chat Messages to Tickets
2FA
Desk360 Mobile Apps
Chatbot Integration
SLA Management
Slack Integration
JIRA Integration
Trello Integration
Shopify Integration
Ideasoft Integration
Help Center
Customizable Live Chat
Live Chat Triggered Messages
24x5 Email Support

Additional Services

Proxy: $2.90 per Month
WhatsApp: Custom
Database Options: Free & Custom

Business $19.00 $24.00 per month

Features

Includes features of Basic plan, plus
App Store
Google Play
Facebook
Twitter
Instagram
WhatsApp
Ticket Management
- Group Management
- Email Notification
- Channel Based Ticket Assignment
- Reason Based Ticket Assignment
- Language Based Ticket Assignment
Multi-brand Management
Product Based User Assignment
Callback Function
Whitelist IP
Whitelabel
One-to-one Customer Support
Includes features of Additional Services

Enterprise Custom

The software offers Enterprise pricing plan on basis of request.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Desk360 FAQs

How much does Desk360 cost?

The pricing for Desk360 starts at $19.0 per month. Desk360 has a single plan:

Business at $19.00 per month.

Desk360 offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

Learn more about Desk360 pricing.

Does Desk360 offer a free plan?

Yes, Desk360 offers a free plan.

Learn more about Desk360 pricing.

Compare Desk360 Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Desk360	19	per month	-		Desk360 Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
HelpdeskEddy	-	-	-	+	HelpdeskEddy Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
Teamwork Desk	9.5	per month	per user	+	Teamwork Desk Pricing
Help Desk Premier	-	-	-	+	Help Desk Premier Pricing
LabiDesk	79	per month	-	+	LabiDesk Pricing
AzureDesk	33	per month	per user	+	AzureDesk Pricing
ThriveDesk	19	per month	-	+	ThriveDesk Pricing
Revelation helpdesk	19	per month	-	+	Revelation helpdesk Pricing

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Desk360 Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company