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HelpdeskEddy Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

HelpdeskEddy (cloud) Others

€10per employee per month

Features

  • All features are included
  • Regular system updates
  • Deployed on a cloud server
  • Help in a system set up
  • Technical advice and support
  • Payment via wire transfer
  • When paying for a year, you will pay only for 10 months.

HelpdeskEddy (own server) Custom

Features

  • All features and system updates
  • Deployed on your server
  • Help in system setup
  • Technical advice and support
  • Individual analysis and development of business processes
  • Custom development
  • High load optimization
  • Custom SLA plan
  • Payment via wire transfer

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 23/01/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

HelpdeskEddy FAQs

How much does HelpdeskEddy cost?

HelpdeskEddy provides a custom pricing for their software.

Learn more about HelpdeskEddy pricing.

Does HelpdeskEddy offer a free plan?

No, HelpdeskEddy does not offer a free plan.

Learn more about HelpdeskEddy pricing.

Compare HelpdeskEddy Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
HelpdeskEddy HelpdeskEddy - - - HelpdeskEddy Pricing
HelpDesk HelpDesk 29 per month - + HelpDesk Pricing
AzureDesk AzureDesk 33 per month per user + AzureDesk Pricing
Help Desk Premier Help Desk Premier - - - + Help Desk Premier Pricing
eStreamDesk eStreamDesk 29 per month - + eStreamDesk Pricing
EvantoDesk EvantoDesk 15 per month per user + EvantoDesk Pricing
EngageBay Helpdesk System EngageBay Helpdesk System - - - - EngageBay Helpdesk System Pricing
BoldDesk BoldDesk 12 per month - + BoldDesk Pricing
Revelation helpdesk Revelation helpdesk 19 per month - + Revelation helpdesk Pricing
Teamwork Desk Teamwork Desk 9.5 per month per user + Teamwork Desk Pricing

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HelpdeskEddy Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    87%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

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