Sugester

About Sugester

Sugester is a powerful and efficient helpdesk software for your business. With Sugester, you can cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share FAQs and solutions to common problems without the need to involve your team. All you need to do is publish help material online to save money and provide an all year round 24/7 customer support channel. Impress customers with your quick response time. Sugester helps you collect and sort through incoming messages and assign each question to various team members and monitor their resolution, providing top-notch customer support and keeping you on the same page with the customers. With Sugester, you will be able to catch every customer question or concern without any one ever going through unanswered. Emails, phone calls, chat messages are all integrated into one clean page to maintain orderliness. There is even an embeddable chat widget which lets you have a real-time conversation with your customers, right when they need it. Sugester also functions as a great team management tool; offering a single interface for assigning, monitoring and generally managing your team. Ensuring your product’s success by having the right person in the right place.

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Pricing

Free Trial Available
Starts at $12.0. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

69%
Momentum

63%
Popularity

71%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Sugester Awards

# 18 Fastest Growing Software Help Desk Software
Q2 2023

Sugester Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Sugester Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

Free Forever Free

Features

3 users
Send 100 emails per month

Pro $12.00 $12.00 per user / month

Features

Users : 5
Monthly email send limits : 1000 / agent
Limit of clients /email lists : 1000
Email boxes : 10
Unlimited Own SMTP
Projects : 30
Live chats : 1
Live chat conversations limits : 5000
Tasks / month : 10000
Space (GB) : 5 / agent

Max $25.00 $25.00 per user / month

eatures

Users : Unlimited
Monthly email send limits : 5000 / agent
Limit of clients /email lists : 20000
Email boxes : 30
Includes features of Pro plan, plus
Unlimited Projects
Live chats : 5
Live chat conversations limits : 10000
Tasks / month : 30000
Space (GB) : 10 / agent
Macros : 5
Unlimited Custom roles configuration
Unlimited Documents templates

Enterprise $50.00 $50.00 per user / month

Features

Includes features of Max plan, plus
Monthly email send limits : 10000 /agent
Limit of clients /email lists : 100000
Unlimited Email boxes
Unlimited Own SMTP
Unlimited Projects
Unlimited Live chats
Unlimited Live chat conversations limits
Unlimited Tasks / month
Space (GB) : 30 / agent
Customization for customer needs : 1 / agent
Macros : 50
Unlimited Custom roles configuration
Unlimited Documents templates

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Disclaimer: The pricing details were last updated on 10/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Sugester Pricing