Zoho CRM

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About Zoho CRM

Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $14.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

69%
Momentum

71%
Popularity

83%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Zoho CRM Awards

# 1 Most Worthy Software CRM Software
Q1 2024

# 5 Highly Rated Software CRM Software
Q1 2024

# 5 Fastest Growing Software CRM Software
Q1 2024

# 4 Most Popular Software CRM Software
Q1 2024

# 1 Most Worthy Software CRM Software
Q1 2023

# 5 Highly Rated Software CRM Software
Q1 2023

# 4 Fastest Growing Software CRM Software
Q1 2023

# 3 Most Popular Software CRM Software
Q1 2023

# 1 Most Worthy Software CRM Software
Q1 2022

# 19 Highly Rated CRM Software
Q1 2022

# 2 Fastest Growing CRM Software
Q1 2022

# 3 Most Popular CRM Software
Q1 2022

# 2 Most Worthy CRM Software
Q4 2020

# 10 Highly Rated CRM Software
Q4 2020

# 3 Most Popular CRM Software
Q4 2020

# 2 Most Worthy CRM Software
Q3 2019

# 13 Highly Rated CRM Software
Q3 2019

# 4 Fastest Growing CRM Software
Q3 2019

# 4 Most Popular CRM Software
Q3 2019

# 1 Most Searched CRM Software
Q3 2019

Zoho CRM Features

Show Feature Explanation

CRM Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customization

Helps to customize the system for use in industry-specific use cases

Standard Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Zoho CRM Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

MONTHLY YEARLY

Standard $14.00 $20.00 per user / month

$14 Per User Per Month Billed Annually

Features

Mass Email
Custom Modules
Workflows
Cadences
Sales Forecasting
Lookup Fields
Canvas
Office 365 Integration
Zoho Marketplace

Professional $23.00 $35.00 per user / month

$23 Per User Per Month Billed Annually

Features

Includes Features of Standard Plan, Plus
Blueprint
CPQ
SalesSignals
Inventory Management
Webhooks
Assignment Rules
Validation Rules
Kiosk Studio
Google Ads Integration

Enterprise $40.00 $50.00 per user / month

$40 Per User Per Month Billed Annually

Features

Includes Features of Professional Plan, Plus
Zia — AI Assistant
Territory Management
Custom Functions
Journey Orchestration
Multi-user Portals
Page Layouts
Client Scripts
Approval Process
Sandbox

Ultimate $52.00 $65.00 per user / month

$52 Per User Per Month Billed Annually

Features

Includes Features of Enterprise Plan, Plus
Enhanced Feature Limits
Extended AI Capabilities
Advanced Customization
Data Preparation
Augmented Analytics
Data Storytelling
Unified Business Insights
Advanced Administration

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 19/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zoho CRM Pricing

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Zoho CRM Reviews

User Rating

4.7/5 (Based on 44 Ratings)

Rating Distribution

Excellent
72.7%
Very Good
20.5%
Average
6.8%
Poor
0%
Terrible
0%

User Sentiments

Ease of Use, Customizable Interface, Extensive Integrations, Affordable Pricing

Slow Customer Support, Occasional Software Glitches, Limited Mobile Functionality, Complex Customization

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Review Summary

Zoho CRM receives positive reviews for its user-friendly interface and affordability. Users appreciate its comprehensive features, including lead tracking, contact management, and automation capabilities. However, some users report a steep learning curve and occasional glitches, particularly with advanced features. While customer support receives mixed feedback, Zoho CRM is highly recommended for businesses seeking an all-in-one solution to improve efficiency and customer relationships.

Pros

Intuitive interface and userfriendly design make it easy for teams to adopt and use.
Wide range of customization options allow businesses to tailor the software to their specific needs.
Comprehensive suite of features, including sales, marketing, customer service, and project management, helps businesses manage their operations efficiently.
Affordable pricing plans make it accessible for businesses of all sizes.

Cons

Some users report occasional glitches and bugs that can disrupt workflow.
Steep learning curve for some features may require additional training or support.
Limited integrations with thirdparty applications may not meet the needs of all businesses.
Limited reporting and analytics capabilities may not provide insights required for advanced decisionmaking.

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