Front

About Front

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $19.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

91%
Momentum

63%
Popularity

85%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Front Awards

# 2 Fastest Growing Software Help Desk Software
Q2 2024

# 6 Most Popular Software Help Desk Software
Q2 2024

# 3 Most Worthy Help Desk Software
Q3 2019

# 6 Highly Rated Help Desk Software
Q3 2019

# 5 Fastest Growing Help Desk Software
Q3 2019

# 4 Most Popular Help Desk Software
Q3 2019

# 3 Most Searched Help Desk Software
Q3 2019

Front Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Collaboration Features

Group Calendars

Helps the user to stay updated and alert with upcoming deadlines, important events, dates, etc

Discussion Boards

Provides a virtual discussion site where team members can interact through posted messages or by leaving comments

Cooperative Writing

Allows multiple people work on creating or editing a document

Chat (Messaging)

Allows users to collaborate better by exchanging views and collect information through chatting or texting

Brainstorming

Allows team members and others coming together to encourage new idea/solution generation within a group

Content Management

Helps you to create and customize your contents to make user and SEO friendly

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Version Control

It gives the team the ability to recall specific versions of a document, code, content, file, or folder that records changes over time.

Synchronous Editing

Allow users to edit the same document at the same time on a simultaneous basis

Audio Video Conferencing

Helps in conducting audio and or video conferencing to allow better discussion and exchange of ideas

Front Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

Starter $19.00 $29.00 per user / month

$19 Per Seat Per Month Billed Annually

up to 10 Seats

Features

Shared inboxes
Ticketing
Knowledge Base
Rules - Up to 10
Omnichannel Communications
- Email
- Front Chat
- WhatsApp and SMS
- Social channels
- Third-party chat
- Website forms
- Connect any messaging platform via API
Collaborative, easy-to-use inbox
- Shared inbox
- Assignments
- Tags
- Internal comments
- Shared drafts
- Scheduling messages
- Snoozing messages
- Message templates
- Calendar
- Meeting scheduling
- Views
- Guest accounts
Ticketing
- Custom ticket statuses
- Ticket routing
- Flexible configuration
Automation & workflow rules
- Rule limits - 10
- Individual rules
- Ready-to-use templates
- Round-robin assignment
Live chat & chatbots
- Customizable chat widget for web and mobile
- Capture the website URL that chat visitors are on
- End user identification
- Set offline hours
- Email transcript summaries
Knowledge base
- Import tools
- Published articles - Up to 1,000
- Category nesting levels - Up to 1
- Custom branding - Limited
Integrations
- Voice
- Ecommerce
- Project management
- Knowledge base
- Payments
- Analytics and data
- Storage
- Conferencing
- Developer
- Custom integrations via plugins
- API rate limits - 50 Per Min
- Close to 100 out-of-the-box integrations
CRM
- Manage contacts and accounts
- Contact and account conversation history
- Custom contact / account / teammate / inbox fields
- CSV upload contacts/accounts
Security & team management
- GDPR ready
- SOC 2 Type II Certified
- OAuth-based SSO
- Teammate groups
Support and services
- Award-winning Front support - Email

Growth $59.00 $79.00 per user / month

$59 Per Seat Per Month Billed Annually

up to 35 Seats

Features

Shared inboxes
Live chat & chatbots
Ticketing
Knowledge Base
Analytics
Rules - Up to 20
AI Summarize & AI Compose
Omnichannel Communications
- Email
- Front Chat
- WhatsApp and SMS
- Social channels
- Third-party chat
- Website forms
- Voice communication and telephony
- Premium channel add-ons
- Connect any messaging platform via API
Collaborative, easy-to-use inbox
- Shared inbox
- Assignments
- Tags
- Internal comments
- Shared drafts
- Scheduling messages
- Snoozing messages
- Message templates
- Calendar
- Meeting scheduling
- Views
- Guest accounts
Ticketing
- Custom ticket statuses
- Ticket routing
- Flexible configuration
- Ticket SLAs
- Ticket analytics
- Customer portal
Automation & workflow rules
- Rule limits - 20
- Individual rules
- Ready-to-use templates
- Round-robin assignment
- AI Tagging - Beta
- Macros
- Load balancing
- Response time SLA rules
- Required tagging rules
- Rules using customer data
- Webhooks
Live chat & chatbots
- Customizable chat widget for web and mobile
- Capture the website URL that chat visitors are on
- End user identification
- Set offline hours
- Email transcript summaries
- Customizable pre-chat form
- Advanced message routing
- CSAT integration
- Chatbots
Knowledge base
- Import tools
- Published articles - Up to 5,000
- Category nesting levels - Up to 2
- Custom branding
- Multiple knowledge bases - Up to 2
- Custom domain
- Front Chat integration
- Google Analytics integration
- Draft articles with AI
AI
- AI Summarize
- AI Compose
- Suggested replies - Beta
- Similar conversations - Beta
- AI Tagging - Beta
- AI Translations - Beta
- Ask AI - Beta
- AI Answers - Add-on
- Smart QA - Coming Soon
Integrations
- Voice
- Ecommerce
- Project management
- Knowledge base
- Payments
- Analytics and data
- Storage
- Conferencing
- Developer
- Custom integrations via plugins
- Automation
- CRM
- Pre-built Connectors
- API rate limits - 100 Per Min
- Close to 100 out-of-the-box integrations
Analytics
- Team performance reports
- Tags reports
- SLA reports
- CSAT reports
- Report scheduling
- Filter reports by inbox, tag or channel
- Support Report
- Analytics exports (in-app and API)
- Data retention window - 6 Months
CRM
- Manage contacts and accounts
- Contact and account conversation history
- Custom contact / account / teammate / inbox fields
- CSV upload contacts/accounts
- Salesforce accounts and contacts sync
- HubSpot accounts and contacts sync
- Microsoft Dynamics 365 accounts sync
Security & team management
- GDPR ready
- SOC 2 Type II Certified
- OAuth-based SSO
- Teammate groups
Support and services
- Award-winning Front support - Email

Scale $99.00 $99.00 per user / month

$99 Per Seat Per Month Billed Annually

2 Seat Minimum

Only Available on Annual

Features

Shared inboxes
Live chat & chatbots
Ticketing
Knowledge Base
Analytics
Rules - Up to 200
AI Summarize & AI Compose
Advanced team controls
Onboarding and solution design - 20+ Seats
Omnichannel Communications
- Email
- Front Chat
- WhatsApp and SMS
- Social channels
- Third-party chat
- Website forms
- Voice communication and telephony
- Premium channel add-ons
- Connect any messaging platform via API
Collaborative, easy-to-use inbox
- Shared inbox
- Assignments
- Tags
- Internal comments
- Shared drafts
- Scheduling messages
- Snoozing messages
- Message templates
- Calendar
- Meeting scheduling
- Views
- Guest accounts
Ticketing
- Custom ticket statuses
- Ticket routing
- Flexible configuration
- Ticket SLAs
- Ticket analytics
- Customer portal
Automation & workflow rules
- Rule limits - 200
- Individual rules
- Ready-to-use templates
- Round-robin assignment
- AI Tagging - Beta
- Macros
- Load balancing
- Response time SLA rules
- Required tagging rules
- Rules using customer data
- Webhooks
- Company rules
- Smart rules
Live chat & chatbots
- Customizable chat widget for web and mobile
- Capture the website URL that chat visitors are on
- End user identification
- Set offline hours
- Email transcript summaries
- Customizable pre-chat form
- Advanced message routing
- CSAT integration
- Hide teammate name/avatar from chat visitors
- Chatbots
Knowledge base
- Import tools
- Published articles - Up to 10,000
- Category nesting levels - Up to 5
- Custom branding
- Multiple knowledge bases - Up to 50
- Custom domain
- Front Chat integration
- Google Analytics integration
- Draft articles with AI
- Multi-language support
- Translate articles with AI
AI
- AI Summarize
- AI Compose
- Suggested replies - Beta
- Similar conversations - Beta
- AI Tagging - Beta
- AI Translations - Beta
- Ask AI - Beta
- AI Answers - Add-on
- Smart QA - Coming Soon
Integrations
- Voice
- Ecommerce
- Project management
- Knowledge base
- Payments
- Analytics and data
- Storage
- Conferencing
- Developer
- Custom integrations via plugins
- Automation
- CRM
- Pre-built Connectors
- Custom Connectors
- API rate limits - 200 Per Min
- Close to 100 out-of-the-box integrations
Analytics
- Team performance reports
- Tags reports
- SLA reports
- CSAT reports
- Report scheduling
- Filter reports by inbox, tag or channel
- Support Report
- Analytics exports (in-app and API)
- Data retention window - 24 Months
- Account-based analytics
- Company-wide analytics
CRM
- Manage contacts and accounts
- Contact and account conversation history
- Custom contact / account / teammate / inbox fields
- CSV upload contacts/accounts
- Salesforce accounts and contacts sync
- HubSpot accounts and contacts sync
- Microsoft Dynamics 365 accounts sync
Security & team management
- GDPR ready
- SOC 2 Type II Certified
- OAuth-based SSO
- SAML based SSO
- SCIM/User provisioning
- Teammate groups
- Teammate groups sync
- Teammate activity export
- Workspaces
- E-discovery extracts
- IP restrictions
- Teammate templates
- Shifts
- Custom roles and permissions
Support and services
- Award-winning Front support - Email, Live Chat
- Tailored onboarding
- Solution design
- Dedicated account team

Premier Custom

Features

Shared inboxes
Live chat & chatbots
Ticketing
Knowledge Base
Analytics
Rules - Up to 1000
AI Summarize & AI Compose
Advanced team controls
Onboarding and solution design
Omnichannel Communications
- Email
- Front Chat
- WhatsApp and SMS
- Social channels
- Third-party chat
- Website forms
- Voice communication and telephony
- Premium channel add-ons
- Connect any messaging platform via API
Collaborative, easy-to-use inbox
- Shared inbox
- Assignments
- Tags
- Internal comments
- Shared drafts
- Scheduling messages
- Snoozing messages
- Message templates
- Calendar
- Meeting scheduling
- Views
- Guest accounts
Ticketing
- Custom ticket statuses
- Ticket routing
- Flexible configuration
- Ticket SLAs
- Ticket analytics
- Customer portal
Automation & workflow rules
- Rule limits - 1000
- Individual rules
- Ready-to-use templates
- Round-robin assignment
- AI Tagging - Beta
- Macros
- Load balancing
- Response time SLA rules
- Required tagging rules
- Rules using customer data
- Webhooks
- Company rules
- Smart rules
Live chat & chatbots
- Customizable chat widget for web and mobile
- Capture the website URL that chat visitors are on
- End user identification
- Set offline hours
- Email transcript summaries
- Customizable pre-chat form
- Advanced message routing
- CSAT integration
- Hide teammate name/avatar from chat visitors
- Chatbots
Knowledge base
- Import tools
- Published articles - Unlimited
- Category nesting levels - Up to 5
- Custom branding
- Multiple knowledge bases - Up to 100
- Custom domain
- Front Chat integration
- Google Analytics integration
- Draft articles with AI
- Multi-language support
- Translate articles with AI
AI
- AI Summarize
- AI Compose
- Suggested replies - Beta
- Similar conversations - Beta
- AI Tagging - Beta
- AI Translations - Beta
- Ask AI - Beta
- AI Answers - Add-on
- Smart QA - Coming Soon
Integrations
- Voice
- Ecommerce
- Project management
- Knowledge base
- Payments
- Analytics and data
- Storage
- Conferencing
- Developer
- Custom integrations via plugins
- Automation
- CRM
- Pre-built Connectors
- Custom Connectors
- API rate limits - 500 Per Min
- Close to 100 out-of-the-box integrations
Analytics
- Team performance reports
- Tags reports
- SLA reports
- CSAT reports
- Report scheduling
- Filter reports by inbox, tag or channel
- Support Report
- Analytics exports (in-app and API)
- Data retention window - Unlimited
- Account-based analytics
- Company-wide analytics
CRM
- Manage contacts and accounts
- Contact and account conversation history
- Custom contact / account / teammate / inbox fields
- CSV upload contacts/accounts
- Salesforce accounts and contacts sync
- HubSpot accounts and contacts sync
- Microsoft Dynamics 365 accounts sync
Security & team management
- GDPR ready
- SOC 2 Type II Certified
- OAuth-based SSO
- SAML based SSO
- SCIM/User provisioning
- Teammate groups
- Teammate groups sync
- Teammate activity export
- Workspaces
- E-discovery extracts
- IP restrictions
- Teammate templates
- Shifts
- Custom roles and permissions
Support and services
- Award-winning Front support - Email, Live, Chat, Video
- Tailored onboarding
- Solution design
- Dedicated account team
- Advanced Success Services
- Custom Build Hours
- Participation in pre-release and beta features
- Executive sponsorship

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 21/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Front Pricing

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Front Reviews

User Rating

4.2/5 (Based on 370 Ratings)

Rating Distribution

Excellent
47.3%
Very Good
35.9%
Average
10.3%
Poor
5.1%
Terrible
1.4%

User Sentiments

Collaborative Commenting Feature, Team Inbox Functionality, Snooze Feature, Extensive Integrations

Mobile App Functionality, Search Functionality, Calendar Integration, Confusing Archiving Functionality

Do You Use Front?

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Review Summary

Users generally appreciate Front's user-friendly interface and intuitive design, praising its ability to streamline communication and improve productivity. They find it particularly useful for organizing emails, managing multiple accounts, and facilitating team collaboration. However, some users have reported occasional technical glitches and limited customization options. Additionally, concerns have been raised regarding the pricing structure, with some users suggesting that it may not be suitable for smaller teams or individual users.