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Trakdesk Pricing

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Pricing Options

Premium Plans ( Subscription )

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • Trakdesk pricing starts at $9.99/month, which is 47% lower than similar services.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

Starter $9.99 $11.99 per user / month

Features

  • Email to ticket
  • Custom Domain
  • Ticket Time Tracking
  • Single Business Hour
  • Multiple Email Accounts
  • Satisfaction Surveys
  • App integrations

Professional $16.99 $19.99 per user / month

Features

  • Includes features of Starter plan, plus
  • Announcements
  • Multiple Business Hours
  • Multiple SLA Policies
  • Company & Group SLA
  • Multiple Ticket Forms
  • Custom DKIM

Business $24.99 $29.99 per month

Features

  • Includes features of Professional plan, plus
  • Game Mechanics
  • Portal Customization
  • Advanced Reports
  • Scheduled Reports
  • Ticket Scheduler
  • Quotes & Invoice

Enterprise $44.99 $49.99 per month

Features

  • Includes features of Business plan, plus
  • Custom Email Server
  • Custom SSL Certificate
  • IP Whitelisting
  • Security Audit Report

Screenshots of Vendor Pricing Page

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Disclaimer: The pricing details were last updated on 07/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Trakdesk FAQs

How much does Trakdesk cost?

The pricing for Trakdesk starts at $9.99 per user per month. Trakdesk has 4 different plans:

  • Starter at $9.99 per user per month.
  • Professional at $16.99 per user per month.
  • Business at $24.99 per month.
  • Enterprise at $44.99 per month.

Does Trakdesk offer a free plan?

No, Trakdesk does not offer a free plan.

Learn more about Trakdesk pricing.

Compare Trakdesk Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
Trakdesk Trakdesk 9.99 per month per user Trakdesk Pricing
HelpDesk HelpDesk 29 per month - + HelpDesk Pricing
Help Desk Premier Help Desk Premier - - - + Help Desk Premier Pricing
Freshdesk Freshdesk 15 per month - + Freshdesk Pricing
BoldDesk BoldDesk 12 per month - + BoldDesk Pricing
Desky Desky 4.5 per month - + Desky Pricing
ReadyDesk ReadyDesk 9 per month per user + ReadyDesk Pricing
UseDesk UseDesk - - - + UseDesk Pricing
Rhino Support Rhino Support 14.97 per month - + Rhino Support Pricing
HelpdeskEddy HelpdeskEddy - - - + HelpdeskEddy Pricing

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Trakdesk Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Document Storage

Helps in storing the documents electronically and in a systematic way

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Trakdesk Integrations

Olark
Olark Live Chat Software
Google Drive
Google Drive Cloud Content Collaboration Software
Dropbox Business
Dropbox Business Cloud Content Collaboration Software
Stripe Payments
Stripe Payments Payment Processing Software
TeamViewer
TeamViewer Remote Access Software
Business Hangouts
Business Hangouts Video Conferencing Software
PayPal
PayPal Payment Gateway Software
Google Analytics
Google Analytics Web Analytics Software
SnapEngage
SnapEngage Live Chat Software
Twilio Flex
Twilio Flex Cloud Communication Platforms
Box
Box Cloud Content Collaboration Software

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