Helprace is a one stop solution for your organization's helpdesk, feedback community and other customer service needs. Our story goes like this. We've always been a little crazy about customer service and getting businesses to understand their customers better. That's why we came up with Helprace, a cloud-based web app that scales as you grow.
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Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
Multi-language Support
Available in multiple languages to support global customersMulti-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresAI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Standard Features
Incident Management
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in futureSocial Media Integration
Enables integrating the software with social media for better reach and coverageMulti-Channel Communication
Helps in receiving queries and offering help through multiple channelsMacros (Templated Responses)
It helps to store, create, and send pre-written responses to maintain the flow of the conversation.Document Storage
Helps in storing the documents electronically and in a systematic wayCustomizable Branding
This feature enables the customization of brand marketing to meet specific requirements and preferences.Ticket Management
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolvedSurveys & Feedback
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedbackKnown Issue Management
Helps to tackle and to manage familiar issues or routine challengesKnowledge Base
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.Contract (SLA Management)
Helps to manage, automating and organizing important aspects concerning a service-level agreementCommunity Forums
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the companyAutomated Routing
It helps in automatically directing queries and data to the appropriate agent.Alerts (Escalation)
Helps to route critical tickets to the boss or in-house experts and alerting against them when such comeSelf Service Portal
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functionsLive Chat
Allows you to instantly communicate with your customers and/or exchange chat messages onlineConcurrent Calling
Allows to place more calls simultaneously without reducing call quality.Free Trial
Available
Tickets $9.00 $10.00 per month
$9 Per Agent Per Month Billed Annually
Ticketing System for Customer Service with a Personal Touch
Features
Community $9.00 $10.00 per month
$9 Per Agent Per Month Billed Annually
Feedback and Self-service Community for Questions, Ideas, Problems and Praise
Features
Docs $9.00 $10.00 per month
$9 Per Agent Per Month Billed Annually
Publicly accessible or internal KB / Docs site
Features
Self-Service $18.00 $20.00 per month
$18 Per Agent Per Month Billed Annually
Multiple Public or Private Docs & Community Sites
Features
Helpdesk $18.00 $20.00 per month
$18 Per Agent Per Month Billed Annually
Ticketing System with Docs for Self-service and Reporting Features
Features
Complete $27.00 $30.00 per user / month
$27 Per Agent Per Month Billed Annually
All-inclusive Customer Service Solution including Ticketing system, Docs and Community Tightly Integrated
Features
Screenshots of Vendor Pricing Page
Disclaimer: The pricing details were last updated on 15/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Helprace Pricing
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Helprace
Internal Portal -...
What is Helprace used for?
Helprace is Help Desk Software. Helprace offers the following functionalities:
Learn more about Helprace features.
What are the top alternatives for Helprace?
Here`s a list of the best alternatives for Helprace:
Does Helprace provide API?
Yes, Helprace provides API.
Vendor Details
Tampa, Florida - 33614 Founded : 2011Social Media Handles
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