SysAid

About SysAid

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance.

Screenshots & Videos

Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

92%
Momentum

70%
Popularity

84%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

SysAid Awards

# 4 Fastest Growing Software Help Desk Software
Q2 2024

# 5 Most Popular Software Help Desk Software
Q2 2024

# 2 Most Worthy Software Help Desk Software
Q2 2023

# 10 Fastest Growing Software Help Desk Software
Q2 2023

# 2 Most Popular Software Help Desk Software
Q2 2023

# 2 Most Worthy Software Help Desk Software
Q1 2022

# 7 Highly Rated Help Desk Software
Q1 2022

# 3 Fastest Growing Help Desk Software
Q1 2022

# 2 Most Popular Help Desk Software
Q1 2022

# 3 Most Worthy Help Desk Software
Q1 2021

# 11 Highly Rated Help Desk Software
Q1 2021

# 13 Fastest Growing Help Desk Software
Q1 2021

# 1 Most Popular Help Desk Software
Q1 2021

# 3 Highly Rated Help Desk Software
Q3 2019

# 2 Most Popular Help Desk Software
Q3 2019

# 6 Most Searched Help Desk Software
Q3 2019

SysAid Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Service Desk Features

Request Management

Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.

Problem Management

Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Prioritization

Arrange the list of activities, incidents, and tasks based on their relative importance

CMDB

Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.

Change Management

Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Multi-language Support

Available in multiple languages to support global customers

Asset Management

Manages the entire lifecycle of the physical assets of your organization

Walk-up Experience

Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.

Remote Access

Permits users to access applications and files, whether traveling or working remotely away from the office or home network.

SysAid Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Help Desk Custom

Everything Lean Teams Need to Get More Done with Less.

Features

SysAid Copilot for End-Users (Add-on)
SysAid Copilot for Agents (Add-on)
Incident Management
Self-Service Portal
Service Catalog
Asset Management
Reporting and Analytics
Escalation Policies
Remote Control

Add-ons

SysAid Copilot for End-Users
SysAid Copilot for Agents
Advanced Analytics
Additional Assets
Remote Control
Automate Joe
Sandbox

ITSM Custom

For Mid-sized and Mature Organizations to Provide an Excellent Service.

Features

Includes Features of Help Desk Plan, Plus
ITIL Package
Workflow Automation
Third-Party Integrations
Company Management
Advanced SLA

Add-ons

SysAid Copilot for End-Users
SysAid Copilot for Agents
Advanced Analytics
Additional Assets
Remote Control
Automate Joe
Sandbox

Enterprise Custom

A Package with No Limitations Designed to Help Teams of Any Size

Features

Includes Features of ITSM Plan, Plus
Unlimited Automation Rules
Unlimited Custom Columns
Enterprise Premium Service

Add-ons

SysAid Copilot for End-Users
SysAid Copilot for Agents
Advanced Analytics
Additional Assets
Remote Control
Automate Joe
Sandbox

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 15/05/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SysAid Pricing

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SysAid Reviews

User Rating

4.7/5 (Based on 853 Ratings)

Rating Distribution

Excellent
72.7%
Very Good
23%
Average
2.8%
Poor
0.8%
Terrible
0.7%

User Sentiments

Ease of Use, Extensive Customizations, Excellent Customer Support, Comprehensive Ticketing System

Outdated User Interface, Limited Reporting Capabilities, Complex Configuration, Subpar Mobile App Functionality

Do You Use SysAid?

Write a Review

Review Summary

SysAid earns consistent praise for its user-friendly interface, extensive customization options, and robust automation capabilities. Its ticketing system is highly regarded for its efficiency and ability to streamline customer support processes. The reporting and analytics features are also well-received, providing valuable insights for improving IT service delivery. Some users have reported occasional performance issues and a learning curve associated with the initial setup. However, overall, SysAid is highly recommended for its comprehensive ITSM capabilities and ability to enhance the efficiency and effectiveness of IT service management.

Pros

Comprehensive ITSM solution with incident, change, asset, and service request management.
Userfriendly interface with customizable dashboards and reports.
Customizable automation with powerful workflow engine.
Strong integrations with various thirdparty applications.