Milldesk

About Milldesk

Milldesk, a help desk, and service management solution, is specially designed to enable IT companies and service providers of all sizes, to offer high-class customer support to their clients. Users get to empower their business in real-time, with a variety of essential help desk metrics. The available workflow feature enables enterprises to create, prioritize, and organize multiple business processes in a single place. Moreover, admins can end similar calls at once using the parent link option featured by the software. They can also opt for linking multiple services to their catalog service. Milldesk can be leveraged as a shared service center, enabling users to open up all the business-related problems in a unified location. Thus allowing requests to maintenance staff, IT staff, HRs and other departments. An accurate dashboard offers a detailed overview of the raised tickets and their progress levels as well. Moreover, features like survey, report management, knowledge base, contract management, email templates, access control, digital signature, API integration, are of great help.

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Pricing

Free Trial Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

71%
Momentum

62%
Popularity

78%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Milldesk Features

Show Feature Explanation

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Milldesk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Milldesk Custom

Features

Workflow
Parent link
Shared Services Center
Catalog of services
Functional SLA
Requester panel
Survey
Dashboards
Themes / Logo
Opening tickets by email
Management reports
Knowledge base
Change management
Contract management
Fast ticket
Inventory Agent
Scheduled ticket (Scheduling)
Importation of requesters via AD integration
Tickets forwarding
Email Templates
Message Board
Communications
Custom access privileges
External access by users
Favorite solutions in the service catalog
The best Helpdesk support
Ticket`s Audit
Control of hours spent on tickets
Technical Assistance Report
Usability / User friendliness
Exporting data
Digital signature
Integration API
Incident management

Disclaimer: The pricing details were last updated on 07/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Milldesk Pricing