Browse Blogs
Browse Software
List Your Product
Loading...
SysAid Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Quotation Based )

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

Help Desk Custom

Everything Lean Teams Need to Get More Done with Less.

Features

  • SysAid Copilot for End-Users (Add-on)
  • SysAid Copilot for Agents (Add-on)
  • Incident Management
  • Self-Service Portal
  • Service Catalog
  • Asset Management
  • Reporting and Analytics
  • Escalation Policies
  • Remote Control

Add-ons

  • SysAid Copilot for End-Users
  • SysAid Copilot for Agents
  • Advanced Analytics
  • Additional Assets
  • Remote Control
  • Automate Joe
  • Sandbox

ITSM Custom

For Mid-sized and Mature Organizations to Provide an Excellent Service.

Features

  • Includes Features of Help Desk Plan, Plus
  • ITIL Package
  • Workflow Automation
  • Third-Party Integrations
  • Company Management
  • Advanced SLA

Add-ons

  • SysAid Copilot for End-Users
  • SysAid Copilot for Agents
  • Advanced Analytics
  • Additional Assets
  • Remote Control
  • Automate Joe
  • Sandbox

Enterprise Custom

A Package with No Limitations Designed to Help Teams of Any Size

Features

  • Includes Features of ITSM Plan, Plus
  • Unlimited Automation Rules
  • Unlimited Custom Columns
  • Enterprise Premium Service

Add-ons

  • SysAid Copilot for End-Users
  • SysAid Copilot for Agents
  • Advanced Analytics
  • Additional Assets
  • Remote Control
  • Automate Joe
  • Sandbox

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 15/05/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SysAid FAQs

How much does SysAid cost?

SysAid provides a custom pricing for their software.

Learn more about SysAid pricing.

Does SysAid offer a free plan?

No, SysAid does not offer a free plan.

Learn more about SysAid pricing.

Compare SysAid Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
SysAid SysAid - - - SysAid Pricing
Jira Service Desk Jira Service Desk 19.44 per month - + Jira Service Desk Pricing
HelpDesk HelpDesk 29 per month - + HelpDesk Pricing
ManageEngine ServiceDesk Plus ManageEngine ServiceDesk Plus 13 per month per user + ManageEngine ServiceDesk Plus Pricing
Sitehelpdesk Sitehelpdesk - - - + Sitehelpdesk Pricing
SeamlessDesk SeamlessDesk 25 per month - + SeamlessDesk Pricing
Milldesk Milldesk - - - + Milldesk Pricing
ReadyDesk ReadyDesk 9 per month per user + ReadyDesk Pricing
Spiceworks Help Desk Spiceworks Help Desk - - - - Spiceworks Help Desk Pricing
Freshdesk Freshdesk 15 per month - + Freshdesk Pricing

Free Software Alternatives to SysAid

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk logo
Freshdesk Redefining your customer support read more

4.6 3,278 user ratings

Get Free Advice SysAid Vs Freshdesk

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Scout logo
Help Scout Keep your customers happy with the integrated service tool read more

4.6 428 user ratings

Get Free Advice SysAid Vs Help Scout

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

osTicket logo
osTicket Manage tickets with ease read more

4.6 58 user ratings

Get Free Advice SysAid Vs osTicket

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HubSpot Service Hub logo
HubSpot Service Hub Bring Order to Customer Service Chaos read more

4.6 2,622 user ratings

Get Free Advice SysAid Vs HubSpot Service Hub

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ClearFeed logo
ClearFeed ClerFeed - A Support Platform Build for Slack read more

4.7 105 user ratings

Get Free Advice

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Faveo HELPDESK logo
Faveo HELPDESK A user-friendly support ticket management system read more

4.8 21 user ratings

Get Free Advice SysAid Vs Faveo HELPDESK

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SherpaDesk logo
SherpaDesk Improve your professional services with the help of automation tech... read more

4.4 149 user ratings

Get Free Advice SysAid Vs SherpaDesk

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Desk360 logo
Desk360 High efficiency, detailed reporting read more

4.7 55 user ratings

Get Free Advice SysAid Vs Desk360

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Wowdesk logo
Wowdesk Create a WOW customer experience and empower your customer service ... read more

4.7 10 user ratings

Get Free Advice SysAid Vs Wowdesk

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sugester logo
Sugester Be on the same page with your customer read more

3.8 5 user ratings

Get Free Advice SysAid Vs Sugester

SysAid Alternatives

View All SysAid Alternatives

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Jira Service Desk logo
Jira Service Desk Provide excellent service experiences to valuable clients for long ... read more

4.2 1,399 user ratings

Get Free Advice

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpDesk logo
HelpDesk Ticketing Software for Intuitive Customer Support read more

4.5 81 user ratings

Get Free Advice SysAid Vs HelpDesk

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ManageEngine ServiceDesk Plus logo
ManageEngine Servic... Flexible software to empower IT help desk read more

4.3 380 user ratings

Get Free Advice SysAid Vs ManageEngine ServiceDesk Plus

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sitehelpdesk logo
Sitehelpdesk Service desk solution suitable for any internal department read more

4 1 user ratings

Get Free Advice SysAid Vs Sitehelpdesk

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SeamlessDesk logo
SeamlessDesk Cloud-based multi featured help desk software read more

4.6 34 user ratings

Get Free Advice SysAid Vs SeamlessDesk

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Milldesk logo
Milldesk Enhance your help desk support to the next level read more

4.9 7 user ratings

Get Free Advice SysAid Vs Milldesk

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ReadyDesk logo
ReadyDesk Utilise web-based help-desk software to improve customer service read more

4.2 10 user ratings

Get Free Advice SysAid Vs ReadyDesk

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Spiceworks Help Desk logo
Spiceworks Help Desk THE help desk software for IT read more

4.4 25 user ratings

Get Free Advice SysAid Vs Spiceworks Help Desk

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Scout logo
Help Scout Keep your customers happy with the integrated service tool read more

4.6 428 user ratings

Get Free Advice SysAid Vs Help Scout

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LiveAgent logo
LiveAgent All in one platform for customer query read more

4.7 1,922 user ratings

Get Free Advice SysAid Vs LiveAgent

SysAid Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Service Desk Features

Request Management

Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.

Problem Management

Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Prioritization

Arrange the list of activities, incidents, and tasks based on their relative importance

CMDB

Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.

Change Management

Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Multi-language Support

Available in multiple languages to support global customers

Asset Management

Manages the entire lifecycle of the physical assets of your organization

Walk-up Experience

Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.

Remote Access

Permits users to access applications and files, whether traveling or working remotely away from the office or home network.

SysAid Integrations

Microsoft Teams
Microsoft Teams Collaboration Software
Slack
Slack Business Instant Messaging Software
Microsoft Power BI
Microsoft Power BI Business Intelligence Software
TeamViewer
TeamViewer Remote Access Software
OneLogin
OneLogin Identity and Access Management (IAM) Software
Quickbooks
Quickbooks Accounting Software
Salesforce
Salesforce CRM Software
Nagios XI
Nagios XI Network Monitoring Software
Zapier
Zapier iPaaS Software
Okta
Okta Identity and Access Management (IAM) Software
Google Tag Manager
Google Tag Manager Tag Management Software
Jira
Jira Product Management Software

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

Give us a shout  
icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed