ManageEngine ServiceDesk Plus Pricing: Cost and Pricing plans

ManageEngine ServiceDesk Plus Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Insights for Service Desk Software

The Average Cost of a basic Service Desk Software plan is $20 per month.
ManageEngine ServiceDesk Plus pricing starts at $13/month, which is 35% lower than similar services.
54% of Service Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 11% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

Standard $13.00 $16.00 per user / month

IT help desk

Starts from US$ 13 / technician/month (Annual billing)

Starts from US$ 13 / technician/month (Monthly billing)

Features

Full Stack ITSM
AI-driven ITSM
Self-service
Automation
Customizations
Asset Management
Native IT Integrations
Business Integrations

Professional $27.00 $33.00 per user / month

IT help desk + asset management

Starts from US$ 27 / technician/month (Annual billing)

Starts from US$ 33 / technician/month (Monthly billing)

Add-Ons

CMDB (US$ 155 / month)
Service catalog (US$ 155 / month)
Project Management (US$ 155 / month)
Problem Management (US$ 155 / month)
Change and release management (US$ 315 / month)
Live Chat (US$ 6 per tech per month)
Remote control (US$ 29/concurrent session/month)

Enterprise $67.00 $78.00 per user / month

IT help desk + asset management + change management + projects

Starts from US $67 /technician /month (Annual billing)

Starts from US $78 /technician /month (Monthly billing)

Add-ons

Live Chat (US$ 6 per tech per month)
Remote control (US$ 29/concurrent session/month)

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 16/05/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

ManageEngine ServiceDesk Plus FAQs

How much does ManageEngine ServiceDesk Plus cost?

The pricing for ManageEngine ServiceDesk Plus starts at $13.0 per user per month. ManageEngine ServiceDesk Plus has 3 different plans:

Standard at $13.00 per user per month.
Professional at $27.00 per user per month.
Enterprise at $67.00 per user per month.

Learn more about ManageEngine ServiceDesk Plus pricing.

Does ManageEngine ServiceDesk Plus offer a free plan?

No, ManageEngine ServiceDesk Plus does not offer a free plan.

Learn more about ManageEngine ServiceDesk Plus pricing.

Compare ManageEngine ServiceDesk Plus Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
ManageEngine ServiceDesk Plus	13	per month	per user		ManageEngine ServiceDesk Plus Pricing
Jira Service Desk	19.44	per month	-	+	Jira Service Desk Pricing
SolarWinds Service Desk	19	per month	per user	+	SolarWinds Service Desk Pricing
Zoho Desk	7	per month	per user	+	Zoho Desk Pricing
Help Desk Premier	-	-	-	+	Help Desk Premier Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
Freshdesk	15	per month	-	+	Freshdesk Pricing
Symantec ServiceDesk	-	-	-	-	Symantec ServiceDesk Pricing
ReadyDesk	9	per month	per user	+	ReadyDesk Pricing
Sitehelpdesk	-	-	-	+	Sitehelpdesk Pricing

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ManageEngine ServiceDesk Plus Features

Show Feature Explanation

Service Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Standard Features

Walk-up Experience

Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.

Request Management

Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.

Problem Management

Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.

Prioritization

Arrange the list of activities, incidents, and tasks based on their relative importance

CMDB

Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.

Change Management

Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Multi-language Support

Available in multiple languages to support global customers

Remote Access

Permits users to access applications and files, whether traveling or working remotely away from the office or home network.

Asset Management

Manages the entire lifecycle of the physical assets of your organization

Help Desk Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Multi-language Support

Available in multiple languages to support global customers

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

ManageEngine ServiceDesk Plus Pricing

Pricing Insights for Service Desk Software

ManageEngine ServiceDesk Plus FAQs

Compare ManageEngine ServiceDesk Plus Pricing Against Competitors

Free Software Alternatives to ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus Alternatives

ManageEngine ServiceDesk Plus Features

Service Desk Features

Help Desk Features

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