SolarWinds Service Desk Pricing: Cost and Pricing plans

SolarWinds Service Desk Pricing

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Pricing Options

Premium Plans ( Subscription )

Pricing Insights for Service Desk Software

The Average Cost of a basic Service Desk Software plan is $20 per month.
SolarWinds Service Desk pricing starts at $19/month, which is 5% lower than similar services.
54% of Service Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 11% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

Team $19.00 $19.00 per user / month

$19 per agent per month billed annually, $0.10 per month per device

Features

Unlimited Requestors
Incident Management
Service Portal
Knowledge Base
Support offered via email with Service Desk product experts or full community access to source answers from your peers.

Business $39.00 $39.00 per user / month

$39 per agent per month, $0.30 per month per device

Features

Includes features of Team plan, plus
Service Catalog
Change Management
Service Level Agreement (SLA)
Groups
Custom Roles
Internationalization
Real-time, 24/7 live chat support with Service Desk product experts, plus email support and community access

Professional $69.00 $69.00 per user / month

$69 per agent per month billed annually, $0.50 per month per device

Features

Includes features of Business plan, plus
Custom Fields and Forms
Advanced Automations
Network Discovery
Contract Management
License Compliance
Scheduled Reports
API Access
Full support from the Service Desk customer success and support team, including email, chat, and phone

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 12/12/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SolarWinds Service Desk FAQs

How much does SolarWinds Service Desk cost?

The pricing for SolarWinds Service Desk starts at $19.00 per user per month. SolarWinds Service Desk has 3 different plans:

Team at $19.00 per user per month.
Business at $39.00 per user per month.
Professional at $69.00 per user per month.

Learn more about SolarWinds Service Desk pricing.

Does SolarWinds Service Desk offer a free plan?

No, SolarWinds Service Desk does not offer a free plan.

Learn more about SolarWinds Service Desk pricing.

Compare SolarWinds Service Desk Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
SolarWinds Service Desk	19	per month	per user		SolarWinds Service Desk Pricing
Jira Service Desk	19.44	per month	-	+	Jira Service Desk Pricing
Sitehelpdesk	-	-	-	+	Sitehelpdesk Pricing
InvGate Service Desk	-	-	-	+	InvGate Service Desk Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
TechExcel ServiceWise	-	-	-	+	TechExcel ServiceWise Pricing
Symantec ServiceDesk	-	-	-	-	Symantec ServiceDesk Pricing
IBM Control Desk	-	-	-	+	IBM Control Desk Pricing
Ivanti Service Manager	-	-	-	+	Ivanti Service Manager Pricing
ManageEngine ServiceDesk Plus	13	per month	per user	+	ManageEngine ServiceDesk Plus Pricing

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SolarWinds Service Desk Features

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Service Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Standard Features

Walk-up Experience

Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.

Request Management

Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.

Problem Management

Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.

Change Management

Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Multi-language Support

Available in multiple languages to support global customers

Asset Management

Manages the entire lifecycle of the physical assets of your organization

Prioritization

Arrange the list of activities, incidents, and tasks based on their relative importance

CMDB

Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.

Remote Access

Permits users to access applications and files, whether traveling or working remotely away from the office or home network.