Centreon

About Centreon

Centreon being a business-aware monitoring solution assures global visibility of complex IT workflows, ranging from the cloud to the edge. The software offers full clarity of the IT infrastructure powered by regular updates, eliminating blind spots. It facilitates appropriate cohesion between objectives related to business growths and IT operations, promoting excellence in business performances. Top-down views, business-oriented service mapping etc are some of the essential metrics covered by the portal. Also, Centreon is compatible with AIOPs besides being future-ready, scalable, flexible and open. Cockpit views featured by the software, let users educate their stakeholders on the performances showcased by the in-house IT team along with their overall impact on the business. Additionally, detailed reports enables enterprises to make informed decisions before opting for long-term commitments or budget plannings. It offers a dedicated plugin packs catalogue comprising platforms like Microsoft Active Directory, Adder AIM SNMP, AEF ACM, Aerohive etc.

Screenshots & Videos

Pricing

Free Trial Available
Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

69%
Momentum

66%
Popularity

84%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Centreon Features

Show Feature Explanation

Show Missing Features

Service Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Unique Features

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Request Management

Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.

Problem Management

Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.

Change Management

Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Asset Management

Manages the entire lifecycle of the physical assets of your organization

Walk-up Experience

Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.

Prioritization

Arrange the list of activities, incidents, and tasks based on their relative importance

CMDB

Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.

Multi-language Support

Available in multiple languages to support global customers

Remote Access

Permits users to access applications and files, whether traveling or working remotely away from the office or home network.

Centreon Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Quotation Based / Subscription )

Pricing Plans

Open Source Free

Features

Pricing & Support
- Pricing Model - Free
- Delivery - On-Premises
- Support Plan - Community
Future-Ready
- All-in-One Virtual Appliance
- Role-Based Access Control
- Scalable & HA
- Distributed Monitoring & Operations
- Seamless Integrations
- Open-Source flexibility
Holistic Visibility, from Cloud-to-Edge
- Unmatched monitoring scope
- Efficient Event Management, Desktop + Mobile

IT Edition Others

Features

Pricing & Support
- Pricing Model - Subscription
- Delivery - On-Premises or SaaS
- Support Plan - Platinum
Future-Ready
- All-in-One Virtual Appliance
- Role-Based Access Control
- Scalable & HA
- Distributed Monitoring & Operations
- Seamless Integrations
- Open-Source flexibility
- AIOps-Ready
- Cloud-Augmented
Holistic Visibility, from Cloud-to-Edge
- Unmatched monitoring scope
- Efficient Event Management, Desktop + Mobile
- Automatic Discovery Engine
- Ready-to-monitor configuration templates
- Monitoring Connectors: get started in minutes
- Custom Dashboards
- Artificial Intelligence for IT Operations (AIOps) Extension - Optional

Business Edition Others

Features

Pricing & Support
- Pricing Model - Subscription
- Delivery - On-Premises or SaaS
- Support Plan - Platinum
Future-Ready
- All-in-One Virtual Appliance
- Role-Based Access Control
- Scalable & HA
- Distributed Monitoring & Operations
- Seamless Integrations
- Open-Source flexibility
- AIOps-Ready
- Cloud-Augmented
Holistic Visibility, from Cloud-to-Edge
- Unmatched monitoring scope
- Efficient Event Management, Desktop + Mobile
- Automatic Discovery Engine
- Ready-to-monitor configuration templates
- Monitoring Connectors: get started in minutes
- Custom Dashboards
- Artificial Intelligence for IT Operations (AIOps) Extension - Optional
Business-Aware IT Monitoring
- Service Mapping
- Extensive Top-Down Views
- Cockpit Views
- Extended Custom Dashboards
- Graphical Views
- Geographical Views
- Analytics & Reports
- Service Level Agreements KPIs
- Capacity Planning

Enterprise Others

Features

Pricing & Support
- Pricing Model -Pay-per-Use
- Delivery - On-Premises
- Support Plan - Platinum
Future-Ready
- All-in-One Virtual Appliance
- Role-Based Access Control
- Scalable & HA
- Distributed Monitoring & Operations
- Seamless Integrations
- Open-Source flexibility
- AIOps-Ready
- Cloud-Augmented
Holistic Visibility, from Cloud-to-Edge
- Unmatched monitoring scope
- Efficient Event Management, Desktop + Mobile
- Automatic Discovery Engine
- Ready-to-monitor configuration templates
- Monitoring Connectors: get started in minutes
- Custom Dashboards
- Artificial Intelligence for IT Operations (AIOps) Extension - Optional
Business-Aware IT Monitoring
- Service Mapping
- Extensive Top-Down Views
- Cockpit Views
- Extended Custom Dashboards
- Graphical Views
- Geographical Views
- Analytics & Reports
- Service Level Agreements KPIs
- Capacity Planning

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 30/01/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Centreon Pricing

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Centreon Reviews

User Rating

4.9/5 (Based on 52 Ratings)

Rating Distribution

Excellent
90.4%
Very Good
7.7%
Average
1.9%
Poor
0%
Terrible
0%

User Sentiments

Real-time Monitoring, Comprehensive Device Monitoring, Customizable Dashboards, Detailed Reporting

Software Stability Issues, Costly Licensing, Limited Agentless Monitoring, GUI Interface Needs Improvement

Do You Use Centreon?

Write a Review

Review Summary

Centreon's monitoring platform earns praise for its comprehensive features and ease of use. Users value its real-time monitoring capabilities, customizable dashboards, and intuitive interface. However, some reviewers express concerns about occasional performance issues and limitations in advanced configuration options. Overall, Centreon is well-regarded for its reliability, scalability, and ability to provide valuable insights into IT infrastructure operations.

Pros

Intuitive and userfriendly interface simplifies monitoring and analysis.
Robust monitoring capabilities provide realtime visibility and proactive alerts.