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Zendesk Support Suite Pricing

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Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

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Disclaimer: The pricing details were last updated on 26/05/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Zendesk Support Suite FAQs

How much does Zendesk Support Suite cost?

The pricing for Zendesk Support Suite starts at $19.0 per month. Zendesk Support Suite has 7 different plans:

  • Support Team at $19.00 per month.
  • Suite Team at $55.00 per month.
  • Suite Team (Employee Service Suite) at $55.00 per user per month.
  • Suite Growth (Employee Service Suite) at $89.00 per user per month.
  • Suite Professional at $115.00 per month.
  • Suite Professional (Employee Service Suite) at $115.00 per user per month.
  • Suite Enterprise (Employee Service Suite) at $169.00 per user per month.

Does Zendesk Support Suite offer a free plan?

No, Zendesk Support Suite does not offer a free plan.

Learn more about Zendesk Support Suite pricing.

Compare Zendesk Support Suite Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
Zendesk Support Suite Zendesk Support Suite 19 per month - Zendesk Support Suite Pricing
HelpDesk HelpDesk 29 per month - + HelpDesk Pricing
ReadyDesk ReadyDesk 9 per month per user + ReadyDesk Pricing
Zoho Desk Zoho Desk 7 per month per user + Zoho Desk Pricing
AzureDesk AzureDesk 33 per month per user + AzureDesk Pricing
Freshdesk Freshdesk 15 per month - + Freshdesk Pricing
BoldDesk BoldDesk 12 per month - + BoldDesk Pricing
Support Hub Support Hub 19 per month - + Support Hub Pricing
Zendesk Talk Zendesk Talk 9 per month per user + Zendesk Talk Pricing
Spiceworks Help Desk Spiceworks Help Desk - - - - Spiceworks Help Desk Pricing

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Zendesk Support Suite Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Service Desk Features

Problem Management

Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Prioritization

Arrange the list of activities, incidents, and tasks based on their relative importance

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Multi-language Support

Available in multiple languages to support global customers

Walk-up Experience

Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.

Request Management

Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.

CMDB

Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.

Change Management

Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.

Remote Access

Permits users to access applications and files, whether traveling or working remotely away from the office or home network.

Asset Management

Manages the entire lifecycle of the physical assets of your organization

Zendesk Support Suite Integrations

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