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Support Hub Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

Free Free

Features

  • 1 Support Agent
  • 1 Support Category
  • Unlimited Customers
  • Unlimited Tickets
  • Public Article Collections

Starter $19.00 $19.00 per month

$19 per Month billed Monthly

$190 per year billed Annually

Features

  • Up to 3 Support Agents
  • Unlimited Categories
  • Includes features of Free plan, plus
  • Public and Private Article Collections

Standard $59.00 $59.00 per month

$59 per Month billed Monthly

$590 per Year billed Annually

Features

  • Up to 7 Support Agents
  • Includes features of Starter plan

Elite $149.00 $149.00 per month

$149 per Month billed Monthly

$1490 per Year billed Annually

Features

  • Unlimited Support Agents
  • Includes features of Standard plan

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 01/10/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Support Hub FAQs

How much does Support Hub cost?

The pricing for Support Hub starts at $19.00 per month. Support Hub has 3 different plans:

  • Starter at $19.00 per month.
  • Standard at $59.00 per month.
  • Elite at $149.00 per month.

      • Support Hub also offers a Free Plan with limited features.

      Learn more about Support Hub pricing.

Does Support Hub offer a free plan?

Yes, Support Hub offers a free plan.

Learn more about Support Hub pricing.

Compare Support Hub Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
Support Hub Support Hub 19 per month - Support Hub Pricing
HelpDesk HelpDesk 29 per month - + HelpDesk Pricing
Help Desk Premier Help Desk Premier - - - + Help Desk Premier Pricing
HESK HESK 24.91 per month - - HESK Pricing
CRMdesk CRMdesk - - - + CRMdesk Pricing
ReadyDesk ReadyDesk 9 per month per user + ReadyDesk Pricing
Freshdesk Freshdesk 15 per month - + Freshdesk Pricing
Desky Desky 4.5 per month - + Desky Pricing
Sitehelpdesk Sitehelpdesk - - - + Sitehelpdesk Pricing
BoldDesk BoldDesk 12 per month - + BoldDesk Pricing

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Support Hub Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    77%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

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