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HESK Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • HESK pricing starts at $24.91/month, which is 31% higher than similar services.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

HESK Cloud $24.91 $29.99 per month

$299 Per Year

Help Desk and Knowledgebase with Detailed Performance Insight.

Features

  • 10 Support Agents
  • 10 GB File Upload Space
  • Statistics Module
  • Unlimited Support Tickets
  • 90-day Money-back Guarantee
  • US, EU or AU Datacenter
  • Instant Setup

HESK Cloud Plus $41.58 $49.99 per month

$499 Per Year

Advanced Modules and Automation for Any Size Team

Features

  • Unlimited Support Agents
  • 50 GB File Upload Space
  • Escalate Module
  • Survey Module
  • Branding Removal
  • 90-day Money-back Guarantee
  • US, EU or AU Datacenter
  • Instant Setup

Screenshots of Vendor Pricing Page

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Disclaimer: The pricing details were last updated on 20/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

HESK FAQs

How much does HESK cost?

The pricing for HESK starts at $24.91 per month. HESK has 2 different plans:

  • HESK Cloud at $24.91 per month.
  • HESK Cloud Plus at $41.58 per month.

Does HESK offer a free plan?

No, HESK does not offer a free plan.

Learn more about HESK pricing.

Compare HESK Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
HESK HESK 24.91 per month - HESK Pricing
HelpDesk HelpDesk 29 per month - + HelpDesk Pricing
Support Hub Support Hub 19 per month - + Support Hub Pricing
Sitehelpdesk Sitehelpdesk - - - + Sitehelpdesk Pricing
SysAid SysAid - - - + SysAid Pricing
osTicket osTicket 12 per month - - osTicket Pricing
Teamwork Desk Teamwork Desk 9.5 per month per user + Teamwork Desk Pricing
ReadyDesk ReadyDesk 9 per month per user + ReadyDesk Pricing
NABD System NABD System 30 per month per user + NABD System Pricing
ProProfs Help Desk ProProfs Help Desk 19.99 per month per user + ProProfs Help Desk Pricing

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HESK Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

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