Browse Blogs
Browse Software
List Your Product
Loading...
osTicket Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Open-source / Subscription / Quotation Based )

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • osTicket pricing starts at $12/month, which is 37% lower than similar services.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

Open Source Free

Features

  • Email Integration Supported

Cloud Hosted $12.00 $12.00 per month

$12 Per Agent Per Month

Features

  • Email Integration Supported
  • Email & Phone Ongoing Support
  • Free Walk-through Session
  • Managed Upgrades & Maintenance
  • Rock-solid Infrastructure, Guaranteed Uptime
  • Daily Backups, Redundant Platform

Virtual Appliance Custom

Features

  • Includes Features of Cloud-hosted Plan, Plus
  • Customized to Fit Business Needs

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 20/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

osTicket FAQs

How much does osTicket cost?

The pricing for osTicket starts at $12.0 per month. osTicket has a single plan:

  • Cloud Hosted at $12.00 per month.

      • osTicket offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

      Learn more about osTicket pricing.

Does osTicket offer a free plan?

Yes, osTicket offers a free plan.

Learn more about osTicket pricing.

Compare osTicket Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
osTicket osTicket 12 per month - osTicket Pricing
HelpDesk HelpDesk 29 per month - + HelpDesk Pricing
UVdesk UVdesk 16 per month - + UVdesk Pricing
HESK HESK 24.91 per month - - HESK Pricing
Jira Service Desk Jira Service Desk 19.44 per month - + Jira Service Desk Pricing
ReadyDesk ReadyDesk 9 per month per user + ReadyDesk Pricing
BoldDesk BoldDesk 12 per month - + BoldDesk Pricing
CRMdesk CRMdesk - - - + CRMdesk Pricing
GLPI GLPI - - - + GLPI Pricing
Freshdesk Freshdesk 15 per month - + Freshdesk Pricing

Free Software Alternatives to osTicket

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk logo
Freshdesk Redefining your customer support read more

4.6 3,278 user ratings

Get Free Advice osTicket Vs Freshdesk

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Scout logo
Help Scout Keep your customers happy with the integrated service tool read more

4.6 428 user ratings

Get Free Advice osTicket Vs Help Scout

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HubSpot Service Hub logo
HubSpot Service Hub Bring Order to Customer Service Chaos read more

4.6 2,622 user ratings

Get Free Advice osTicket Vs HubSpot Service Hub

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ClearFeed logo
ClearFeed ClerFeed - A Support Platform Build for Slack read more

4.7 105 user ratings

Get Free Advice

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SherpaDesk logo
SherpaDesk Improve your professional services with the help of automation tech... read more

4.4 149 user ratings

Get Free Advice osTicket Vs SherpaDesk

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Faveo HELPDESK logo
Faveo HELPDESK A user-friendly support ticket management system read more

4.8 21 user ratings

Get Free Advice osTicket Vs Faveo HELPDESK

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Desk360 logo
Desk360 High efficiency, detailed reporting read more

4.7 55 user ratings

Get Free Advice osTicket Vs Desk360

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Wowdesk logo
Wowdesk Create a WOW customer experience and empower your customer service ... read more

4.7 10 user ratings

Get Free Advice osTicket Vs Wowdesk

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sugester logo
Sugester Be on the same page with your customer read more

3.8 5 user ratings

Get Free Advice osTicket Vs Sugester

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

NABD System logo
NABD System Revolutionary help desk software read more

4.6 45 user ratings

Get Free Advice osTicket Vs NABD System

osTicket Alternatives

View All osTicket Alternatives

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpDesk logo
HelpDesk Ticketing Software for Intuitive Customer Support read more

4.5 81 user ratings

Get Free Advice osTicket Vs HelpDesk

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

UVdesk logo
UVdesk Create an efficient and automated helpdesk read more

4.6 7 user ratings

Get Free Advice osTicket Vs UVdesk

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HESK logo
HESK Software with integrated knowledgebase read more

4.5 12 user ratings

Get Free Advice osTicket Vs HESK

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Jira Service Desk logo
Jira Service Desk Provide excellent service experiences to valuable clients for long ... read more

4.2 1,399 user ratings

Get Free Advice

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ReadyDesk logo
ReadyDesk Utilise web-based help-desk software to improve customer service read more

4.2 10 user ratings

Get Free Advice osTicket Vs ReadyDesk

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BoldDesk logo
BoldDesk Improve customer happiness by streamlining your support operations read more

4.7 43 user ratings

Get Free Advice osTicket Vs BoldDesk

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CRMdesk logo
CRMdesk Help and support your customers and staff read more

4.3 110 user ratings

Get Free Advice osTicket Vs CRMdesk

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

GLPI logo
GLPI Open source service management software read more

4.7 37 user ratings

Get Free Advice osTicket Vs GLPI

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

AzureDesk logo
AzureDesk Delight Customers with Exceptional Service read more

4.6 85 user ratings

Get Free Advice osTicket Vs AzureDesk

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SysAid logo
SysAid Unique ITSM Solution with Multiple Service Desk Features read more

4.7 853 user ratings

Get Free Advice osTicket Vs SysAid

osTicket Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

osTicket Integrations

GitHub
GitHub Application Development Software
Wix
Wix Website Builder Software
Slack
Slack Business Instant Messaging Software
Jira
Jira Product Management Software

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

Give us a shout  
icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed