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ProProfs Help Desk Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • ProProfs Help Desk pricing starts at $19.99/month, which is 5% higher than similar services.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

Free Free

For startups & micro businesses

Features

  • Unlimited Tickets
  • Unlimited Ticket History
  • Multiple Inboxes
  • Multiple Departments & Teams
  • Audit & Admin Controls
  • Overdue Time
  • Internal Notes in Ticket
  • Roles & Permissions
  • Auto-Response
  • Canned Responses
  • Ticket Ratings
  • Ticket Routing
  • Child Tickets
  • Labels
  • Custom Fields & Filters
  • Advanced Reports
  • Business Hours
  • Bookmark
  • Vault
  • File Attachments
  • API & Single Sign-On
  • Integrations
  • Mobile App
  • Branding

Team (2+ Users) $19.99 $29.99 per user / month

$239.88 billed Yearly

Features

  • Unlimited Tickets
  • Unlimited Ticket History
  • Multiple Inboxes
  • Multiple Departments & Teams
  • Audit & Admin Controls
  • Overdue Time
  • Internal Notes in Ticket
  • Roles & Permissions
  • Auto-Response
  • Canned Responses
  • Ticket Ratings
  • Ticket Routing
  • Child Tickets
  • Labels
  • Custom Fields & Filters
  • Advanced Reports
  • Business Hours
  • Bookmark
  • Vault
  • File Attachments
  • API & Single Sign-On
  • Integrations
  • Mobile App
  • Branding

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 10/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

ProProfs Help Desk FAQs

How much does ProProfs Help Desk cost?

The pricing for ProProfs Help Desk starts at $19.99 per user per month. ProProfs Help Desk has a single plan:

  • Team (2+ Users) at $19.99 per user per month.

Does ProProfs Help Desk offer a free plan?

Yes, ProProfs Help Desk offers a free plan.

Learn more about ProProfs Help Desk pricing.

Compare ProProfs Help Desk Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
ProProfs Help Desk ProProfs Help Desk 19.99 per month per user ProProfs Help Desk Pricing
HelpDesk HelpDesk 29 per month - + HelpDesk Pricing
ReadyDesk ReadyDesk 9 per month per user + ReadyDesk Pricing
BoldDesk BoldDesk 12 per month - + BoldDesk Pricing
Teamwork Desk Teamwork Desk 9.5 per month per user + Teamwork Desk Pricing
AzureDesk AzureDesk 33 per month per user + AzureDesk Pricing
Sitehelpdesk Sitehelpdesk - - - + Sitehelpdesk Pricing
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Jitbit Helpdesk Jitbit Helpdesk 24.92 per month - + Jitbit Helpdesk Pricing
Desky Desky 4.5 per month - + Desky Pricing

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ProProfs Help Desk Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

ProProfs Help Desk Integrations

ProProfs Knowledge Base
ProProfs Knowledge Base New SaaS Software
Salesforce
Salesforce CRM Software
ProProfs Chat
ProProfs Chat Live Chat Software
ProProfs Project
ProProfs Project Project Management Software

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