SAAS First

About SAAS First

SAAS First AI takes the reins, handling queries instantly and freeing up valuable time for their core tasks. Gain profound insights into customer behaviour with real-time data and analytics, enabling informed decisions and boosting engagement. Enjoy comprehensive features completely free of charge, simplifying communication with their support team and enhancing effectiveness for their customers. Store unlimited data to understand preferences deeply and connect with their audience by delivering the right message at the right time. Effortlessly track campaign goals and performance with advanced reporting tools, identifying key actions driving success. Display marketing campaigns across multiple channels to enhance engagement. Never miss a task again log and resolve every issue with ease. Simplify their workflow, create tasks effortlessly, and monitor project management from start to finish. Boost productivity through seamless cross-team collaboration, making it easier to achieve their objectives. Grow their business and elevate customer support with this AI-First Help Desk, their ultimate partner in delivering outstanding customer experiences.

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Pricing

Free Trial Available
Starts at $29.0. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

76%
Reviews

60%
Momentum

66%
Popularity

67%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

SAAS First Features

Show Feature Explanation

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

76%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

SAAS First Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Core Free

Features

2 members, unlimited customers, and 100 AI solutions included
No add-ons available
Brand consistent customization
Conversation history
Search in Knowledge Base
Track customer behavior
Real-time answers 24/7
Reply to emails with AI in seconds
Easy training method
Learning from Knowledge Base
Multilingual
Applied in integrations
Empowering self-help
Organized information
Training the AI chatbot
Customizable appearance
Feedback on articles
All data in one place
Contacts
Businesses
Events
Automatic data collection
Importing data options
Real-time updates
Data-driven decisions

Growth $29.00 $29.00 per month

Features

Includes features of Core plan, plus
Chat
Popup
Email
Advanced segmentation
Precise targeting
Measuring success with goals
High engagement across channels
Reports
Simplified task management
Collaboration across teams
Creating To Dos from the Inbox
AI-driven To Do summary
Easy tracking and monitoring

Power $99.00 $99.00 per month

coming soon

Features

Includes features from the Growth Plan, plus
Comprehensive dashboards
Real-time insights
Intelligent Queries
AI-driven data analytics

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 17/09/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SAAS First Pricing