Chatdesk Teams

About Chatdesk Teams

Chatdesk Teams is a comprehensive chat support from Superfans for email, chat, and social media. This tool finds passionate followers of a brand and trains them to respond with the brand’s voice and policies from day one. Chatdesk Teams also handle the required hiring and scheduling. Its machine learning algorithms analyse the previous support messages to create an ever-evolving and on-brand knowledge base. With this tool, tickets get cleared faster and more successfully. It integrates with all platforms including Twitter, Facebook, TikTok, and Instagram without any development work or training. Chatdesk Teams speak brands’ voices automatically. Its dashboard provides real-time reporting of CSAT and revenue generated by the team as well as actionable consumer insights, products, on-site conversions, and more. Chatdesk Teams offer 24/7 coverage, average response time under 90 minutes, moderation of spam and negative comments, automatic ticket prioritisation and tagging, and engagement on social media platforms like Twitter, TikTok, Instagram, etc. It also provides order status, a consistent brand voice on every channel, returns and exchanges.

Pricing

Free Trial Available
Starts at $99.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

65%
Reviews

69%
Momentum

62%
Popularity

81%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

24/7 (Live rep), Business Hours, Online

Chatdesk Teams Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

65%

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Chatdesk Teams Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Growth $99.00 $99.00 per month

For growing companies who need extra coverage for after hours

Features

40 solved tickets per month included
Launch in days. No dev work or training needed
Free prioritization of your customer messages

Advanced $900.00 $900.00 per month

For companies who need to solve their ticket backlog and drive conversions

Features

400 solved tickets per month included
Advanced ticket types e.g. returns, order status, cancellations, etc
Track revenue, CSAT / NPS from your Chatdesk Team

Enterprise Custom

For large companies with a high volume of tickets

Features

Custom volume
Custom workflows
Custom reporting

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 27/08/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Chatdesk Teams Pricing