ChatMate

About ChatMate

ChatMate provides live chat agents and support for user website visitors. It allows for quick answers to questions about products, payment methods, and delivery times to reduce cart abandonment. The software places a focus on lead conversion. It relies on chatbots for initial interactions, data collection for complex tasks, the conversation can be handed over to a human agent. A confirmation is sent to the user for each order ChatMate is able to close and the job can be added to a booking system if integrated, and the customer can be given a confirmation. The tool offers integrations with several e-commerce tools and CMSs. Some of the popular integrations include Wordpress, Wix, GoDaddy, Joomla, Squarespace, Magento, Zencart, WooCommerce, and Shopify. Monthly reports with data such as the number of chat sessions, their timing and outcomes, average handling times, wait times, and response times will be shared with the user.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $179.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

60%
Momentum

60%
Popularity

65%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

24/7 (Live rep), Online

ChatMate Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Persistent Chat

Creating a subject-based group conversation that persists over time

Call Me Option

Allows your visitors to speak to your agents directly over the phone

ChatMate Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Basic $179.00 $179.00 per month

Solo business with a website who wants to be online 24/7

Features

Upto 90 chats a month
Additional Chat $1.50
Average 5 Minutes Chat
Real People
24x7/365 Days
Free Setup
Your Branded Chat Window
Free Live Chat Plugin
Enquirers Shared on Email
Monthly Performance Report
Six Monthly Renewal
Standard Knowledge Base
Chat and Email Support

Regular $299.00 $299.00 per month

Business trying to get maximum value from their website

Features

Upto 180 chats a month
Additional Chat $1.00
Includes features of Basic plan, plus
Tailored Design and Greetings
Tailored Knowledge Base
Specialised Training
Monthly Knowledge Base Review
Chat, Email and Phone Support

Growth $499.00 $499.00 per month

Growing business with focus on digital experience and lead conversion

Features

Upto 400 chats a month
Includes features of Regular plan, plus
Integration to CRM or Booking Systems

Enterprise Custom

Level 1 or Sales support for enterprises

Features

Unlimited Conversations
Multichannel Solution
Chatbots and Real People
Bespoke Integrations
Tailored CX Design
Tailored Knowledge Base
Specialised Service training
System Access and Updates
Dedicated Project Team
Minimum 1 Year Contract

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 27/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ChatMate Pricing