Zupport AI

About Zupport AI

Zupport AI transforms customer support for SaaS companies by seamlessly integrating live chat with automatic issue resolution. The platform efficiently addresses common queries, reports bugs, and identifies similar issues while escalating complex matters to human agents when necessary. By utilizing their knowledge base, help center, and documentation, Zupport delivers precise answers, ensuring 24/7 support even in their absence. If an issue persists, the AI promptly escalates it to a human agent, ensuring no problem remains unresolved. Zupport enriches bug reports with detailed user data, such as console errors, failed HTTP requests, and device/browser specifics, making problem-solving more effective. With automated follow-ups and escalation protocols, Zupport guarantees an exceptional customer support experience, turning satisfied customers into their best advocates.

Pricing

Free Trial Not Available
Starts at $29.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

70%
Reviews

60%
Momentum

64%
Popularity

65%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Zupport AI Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

70%

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Zupport AI Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Starter $29.00 $29.00 per user / month

Features

AI Auto-Reply: 20 conversations per month per agent
Company Inbox
AI Issue Resolution
FAQs

Professional $59.00 $59.00 per user / month

Features

AI Auto-Reply: 50 conversations per month per agent
Company Inbox
AI Issue Resolution
FAQs
Knowledge Base
Proactive Engagement

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Disclaimer: The pricing details were last updated on 16/09/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zupport AI Pricing