LivePerson

About LivePerson

LivePerson connects traditional call centers with a digital-first, AI-powered customer experience. By accelerating contact center transformation, it boosts agent productivity and enables personalized interactions. The platform strikes the right balance between human agents, intelligent automation, and Conversational AI across voice and messaging channels. It provides deep insights from every conversation, helping businesses understand customer needs and emotions, thereby enhancing the overall experience. Trustworthy AI ensures consistent responses, allowing agents to review and approve AI-generated replies. LivePerson enhances agent tools, provides real-time context, and increases supervisor visibility for streamlined workflows. Integration with single sign-on (SSO) improves inquiry handling, while personalized workspaces offer multi-language support for global reach. The platform quickly unifies customer experiences across various channels, and its Analytics Studio turns calls and messages into actionable data, offering valuable insights into customer behavior. LivePerson is a reliable partner for delivering exceptional customer experiences efficiently.

Screenshots & Videos

Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

LivePerson Awards

# 17 Highly Rated Conversation Intelligence Software
Q3 2021

LivePerson Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Bronze Custom

Boost Agent Efficiency with a Messaging-first Workspace

Features

Agent & Supervisor Experience
Administrative Experience
Communication Channels
Connect to Messaging
Integration Hub
Access to 50+ Data, Connect & Customize APIs
CRM Connectors
Functions
Intent Manager (Build, Optimize, Analyze, and Discover Features)
Data Transporter
Report Center
Technical Support - Standard
Customer Success - Community
Implementation

Silver Custom

Increase Self-service with Intelligent Automation

Features

Includes features of Bronze plan, plus
Conversation Builder
KnowledgeAI
Conversation Assist
Conversation Orchestrator
AI Annotator
3rd Party Bot Connectors
LivePerson Analytics Studio 1
Proactive Messaging 2
Technical Support - Enhanced
Customer Success - Pooled CSM

Note:

1 - Analytics Studio
2 - Proactive Messaging
3 - Generative AI
4 - Early Access

Gold Custom

Enhance Personalization with Advanced Analytics and Generative AI

Features

Includes Features of Silver plan, plus
Generative Intent Training
Copilot Summary
Copilot Assist
Copilot Rewrite
AI Agents: KnowledgeAI Agent
AI Agents: Routing AI Agent
Hallucination Detection
Prompt Library
Bring own LLM
Generative Insights4
Customer Success - Designated CSM

Note:

1 - Analytics Studio
2 - Proactive Messaging
3 - Generative AI
4 - Early Access

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 27/12/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about LivePerson Pricing

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LivePerson Reviews

User Rating

4/5 (Based on 309 Ratings)

Rating Distribution

Excellent
57.9%
Very Good
19.1%
Average
3.9%
Poor
2.3%
Terrible
16.8%

User Sentiments

Great Customer Support, Easy to Use Interface, Extensive Integrations, Helpful Analytics and Reporting

Inconsistent Technology Performance, Limited Customization Options, Outdated User Interface, Unclear API Documentation

Do You Use LivePerson?

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Review Summary

Users appreciate LivePerson's user-friendly interface, ease of setup, and effective customer engagement tools. They also commend the platform's analytics and reporting capabilities for providing valuable insights into customer interactions. However, some users have expressed concerns regarding the cost of the platform and have reported occasional technical glitches. Additionally, a few reviewers have mentioned that the platform's customization options could be improved to allow for more tailored experiences. Overall, LivePerson is generally well-received by users, with many highlighting its strengths in enhancing customer engagement and providing comprehensive analytics.