Google Cloud Dialogflow

About Google Cloud Dialogflow

Google Cloud Dialogflow is a conversational AI based platform that helps companies streamline effective and understandable conversations with their loyal customers. The platform is powered by Google’s leading AI inclusive of powerful chatbots and voice bots. Thus enabling companies to deliver natural customer experiences with the help of virtual agents that supports multi-turn conversations in an efficient manner. Moreover, visual builders and prebuilt agents made available within Google Cloud Dialogflow helps out companies with seamless interface generation, reducing the development time from days to minutes. This way companies also gets to deploy multiple chat interfaces across their contact centre and digital channels, including messaging services of their own. Other notable features include seamless virtual agent management using end-to-end CI/CD pipelines, through versioning and continuous evaluation of flow-based modules. Thus facilitating scaling up to 40,000 intents and 20 independent flows for each agent.

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Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Google Cloud Dialogflow Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Dialogflow CX Custom

Features

Multilingual support: 30+ languages and variants supported
Analytics
- Advanced performance dashboards
- Data export to custom dashboards
- State-based visualizations
Omnichannel integration
- Integration across digital channels, including web, mobile, messenger, etc.
- Advanced one-click telephony integration
Prebuilt agents: 9 production-ready agents for use cases across industries: telco, retail, financial services, travel, and more
Advanced AI
- State-of-the-art BERT-based natural language understanding (NLU) models
- Cutting-edge speech recognition and speech synthesis models
Visual flow builder: Reduce development time by 30% with an intuitive visual builder for visual state machine
State-based models: Reuse intents and intuitively define transitions and data conditions
Supplemental questions: Models capable of easily defining and detecting minor conversation detours
Native IVR settings: Supports settings like DTMF, live agent handoff, barge-in, speech timeouts
Flow-based modules
- Supports up to 20 independent conversation flows with 40,000 intents
- Shared intents and training phrases across flows
Testing
- Advanced multi-turn simulator
- Create and manage test cases for continuous evaluation
End-to-end management
- Flow-level versions and environments support for testing and deployment
- Experiments and traffic-splitting natively supported

Dialogflow ES (Essentials) Custom

Features

Multilingual support: 30+ languages and variants supported
Analytics
- Performance dashboards
- Data export to custom dashboards
Omnichannel integration
- Integration into popular channels like Google Assistant, Slack, Twitter, etc.
- One-click telephony integration
Prebuilt agents: 40+ template agents for building conversations for dining out, hotel booking, navigation, IoT, etc.industries: telco, retail, financial services, travel, and more
Advanced AI
- State-of-the-art BERT-based natural language understanding (NLU) models
- Cutting-edge speech recognition and speech synthesis models
Visual flow builder: Form-based bot builder
State-based models: Flat data model for simple use cases
Supplemental questions: Not supported
Native IVR settings: Not supported
Flow-based modules
- Supports up to 10 sub-agents with as many as 20,000 intents
- Intents and training phrases not shared across sub-agents
Testing
- Standard simulator
- Test cases not supported
End-to-end management
- Basic versions/environments support
- Experiments and virtual agent evaluation not supported

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Disclaimer: The pricing details were last updated on 12/04/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Google Cloud Dialogflow Reviews

User Rating

4.5/5 (Based on 101 Ratings)

Rating Distribution

Excellent
61.4%
Very Good
31.7%
Average
6.9%
Poor
0%
Terrible
0%

User Sentiments

User-Friendly Interface, Extensive Integrations, Powerful NLP Capabilities, Pre-built Agents and Templates

Limited Customization Options, Complex Pricing Structure, Limited Multilingual Support, Steep Learning Curve

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Review Summary

Google Cloud Dialogflow is generally praised for its user-friendly interface, which makes building chatbots accessible to those without coding experience. Its drag-and-drop functionality, pre-built templates, and robust natural language processing capabilities create engaging conversations. However, users note some limitations, including potentially high costs, limited customization options, and a learning curve for certain advanced features. Despite these, Dialogflow is seen as a valuable tool for automating customer interactions, handling frequent inquiries, and integrating with other Google Cloud services.

Pros

Google Cloud Dialogflow provides an intuitive draganddrop interface for easy bot creation, making it accessible for users of varying technical abilities.
Its natural language processing capabilities enable it to accurately interpret user queries and provide natural, engaging conversations.
Google Cloud Dialogflow offers robust developer community support, providing insights and solutions whenever needed.
The platform simplifies the development process, offering prebuilt entities and intents to significantly reduce the time required to build a chatbot from scratch.

Cons

Google Cloud Dialogflow uses a proprietary language that can be challenging for new users to learn.
Detailed tutorials and learning resources could be improved for complex and advanced features, as users often report a lack of information.
While Dialogflow offers a free tier, it may not be sufficient for extensive prototyping before committing to a paid plan.
Integration with other systems using Dialogflow's API can be complex and timeconsuming, especially for those unfamiliar with Google's ecosystem.

Google Cloud Dialogflow Reviews

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Does Google Cloud Dialogflow provide API?

Yes, Google Cloud Dialogflow provides API.

Google Cloud Dialogflow Contact

Vendor Details

Not available

Contact Details

Not available

https://cloud.google.com/dialogflow

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Google Cloud Dialogflow

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