Capacity Pricing: Cost and Pricing plans

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

AI-Powered Support Automation Platform

Free Trial Not Available
Offers Custom plan.

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Overview
Features
Pricing
Alternatives
Reviews
Videos
Contact
Downloads
Customers
Related

Overview
Features
Pricing
Alternatives
Reviews
Videos
Contact
More
- Downloads
- Customers
- Related
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Capacity Pricing

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Pricing Options

Premium Plans ( Quotation Based )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

Capacity Custom

Features

Automatic Speech Recognition
Chatbots
Knowledge Base
Landing Pages
Voice Biometrics
Cobrowse
CRM
Helpdesk
Live Chat
Suggestions
Voice Transcription
Automations & Workflows
Call Progress Analysis
Campaigns
Developer Platform

Disclaimer: The pricing details were last updated on 21/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Compare Capacity Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Capacity	-	-	-		Capacity Pricing
eDesk	39	per month	-	+	eDesk Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
AI Desk	9.99	per month	-	+	AI Desk Pricing
Help.center	19	per month	-	-	Help.center Pricing
HelpdeskEddy	-	-	-	+	HelpdeskEddy Pricing
NABD System	30	per month	per user	+	NABD System Pricing
SAAS First	9	per month	-	+	SAAS First Pricing
Help Desk Premier	-	-	-	+	Help Desk Premier Pricing

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Capacity Alternatives

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Freshdesk Redefining Your Customer Support read more

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Help.center Revolutionize Customer Support with AI-Driven Help Center read more

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Halp Modern AI-powered ticketing read more

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Capacity Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

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