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Richpanel Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • Richpanel pricing starts at $9/month, which is 53% lower than similar services.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

INCUBATOR $9.00 $9.00 per user / month

For 3 Agents

Manage Email, Social and Chat from one app.

Features

  • AI Assisted Replies: 50 AI replies
  • AI Summary
  • 2-way AI Translation
  • Set custom tone for your AI
  • Channels
    • Email
    • Live chat
    • Facebook
    • Instagram
  • Agent Inbox
    • Views
    • Shared Inbox
    • Ticketing System
    • Assign & snooze tickets
    • Merge Tickets
    • Macros
    • Tags
    • Private Notes
    • Customer Timeline
    • Customer Profile
  • Integrations
    Help Desk Importer
  • Multiple Stores: 1 store
  • Max seats: 3 seats
  • Conversations Reports
  • Team Activity Reports
  • Search History: 90 days
  • Reporting Window: 90 days

PRO $50.00 $60.00 per user / month

All features, automations & AI with a fair price.

Features

  • AI Assisted Replies: 200 AI replies
  • Icludes features of Incubator plan, plus
  • Channels
    • WhatsApp
    • Phone
  • Agent Inbox
    • Round-robin assignment
  • Automation Rules
  • Assignment
  • Spam Filtering Bots
  • Task Bots
  • Chat Campaigns
  • WhatsApp Campaigns
  • WhatsApp Templates
  • Ticket Campaigns
  • Conversation Fields
  • Customer Fields
  • Multiple Stores: 5 stores
  • Max seats: 10 seats
  • Collaborators: 10 free collaborators
  • Search History: 1 Year
  • Reporting Window: 1 Year
  • Satisfaction Reports
  • Revenue Reports
  • Revenue from Agents Reports

PRO MAX $100.00 $120.00 per user / month

Features

  • AI Assisted Replies: Unlimited AI replies
  • Includes features of PRO plan, plus
  • SMS
  • Multilingual Support
  • Multiple Stores: Unlimited stores
  • Multiple Brands
  • Max seats: Unlimited seats
  • Remove Richpanel branding
  • Agent Forms
  • Search History: Unlimited
  • Reporting Window: Unlimited

Enterprise Custom

Custom order volume

Features

  • Custom services
  • Remove Richpanel branding
  • Help integrating custom apps & integrations.
  • Dedicated success manager

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 10/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Richpanel FAQs

How much does Richpanel cost?

The pricing for Richpanel starts at $9.0 per user per month. Richpanel has 3 different plans:

  • INCUBATOR at $9.00 per user per month.
  • PRO at $50.00 per user per month.
  • PRO MAX at $100.00 per user per month.

      • Richpanel also offers a custom plan based on the customer's request.

      Learn more about Richpanel pricing.

Does Richpanel offer a free plan?

No, Richpanel does not offer a free plan.

Learn more about Richpanel pricing.

Compare Richpanel Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
Richpanel Richpanel 9 per month per user Richpanel Pricing
Gorgias Gorgias 50 per month - + Gorgias Pricing
Zendesk Chat Zendesk Chat - - - - Zendesk Chat Pricing
LiveAgent LiveAgent 15 per month - + LiveAgent Pricing
BoldDesk BoldDesk 12 per month - + BoldDesk Pricing
ClickDesk ClickDesk 12.99 per month per user - ClickDesk Pricing
HelpDesk HelpDesk 29 per month - + HelpDesk Pricing
eDesk eDesk 39 per month - + eDesk Pricing
Desky Desky 4.5 per month - + Desky Pricing
AzureDesk AzureDesk 33 per month per user + AzureDesk Pricing

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Richpanel Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Live Chat Features

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Persistent Chat

Creating a subject-based group conversation that persists over time

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Richpanel Integrations

Freshdesk
Freshdesk Help Desk Software
WooCommerce
WooCommerce Ecommerce Software
Gorgias
Gorgias Help Desk Software
HubSpot CRM
HubSpot CRM CRM Software
Shopify
Shopify Ecommerce Software

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