ServiceNow Customer Service Management Alternatives: Top 10 Help Desk Software in 2025

due.work is a customer support and engagement platform that acts as a unified portal for teams to build their knowledge base, live chat, feedback, community forums and more. The fundamental function of the platform is that it enables businesses to listen to their customers' expectations and thought processes regarding products in a seamless manner. In this way, brands get access to a variety of useful information that they need to improve the overall user experience in the best possible way. due.work can be integrated into users’ existing work within a minute to enhance their customer experience. Moreover, they can choose a specific style and theme for the product page that better fits their requirements. Businesses can also manage all of their customer queries, messages, feedback, knowledge bases right from a single, powerful dashboard. Another interesting feature of the platform is that it allows users to convert all the support tickets into public feedback. Thus saving the users from solving the same problems again and again.

EvantoDesk revolutionizes customer support with its simple, intuitive help desk software. Forget ticket IDs and customer portals; EvantoDesk turns customer interactions into seamless email exchanges, making customers feel valued and heard. Quick to configure with the Quick Start Wizard, teams can effortlessly transition to EvantoDesk as it mimics familiar email systems like Gmail. With EvantoDesk, every team member stays on the same page, thanks to features like the collision detector, which alerts agents if multiple people are viewing the same ticket. Its clean, crisp layout turns ticket management into a breeze. Boost productivity with canned responses, notes, @mentions, and automated workflows that streamline ticket processing. Collaboration is a priority, allowing tickets to be easily assigned to individuals or groups. Team members can add notes and alert colleagues using @mentions, ensuring everyone's in the loop. EvantoDesk also offers robust reporting and data analysis to optimize performance. Choose EvantoDesk for a hassle-free, efficient help desk solution that transforms customer service into a delightful experience.

Gmail's innovative Keeping feature is revolutionizing the way businesses manage customer support directly from their inbox. By integrating ticket creation and assignment capabilities into Gmail, teams can now track response times and glean valuable insights to enhance their operations efficiently. Keeping allows for the automatic categorization of support requests—enabling tickets to be assigned, prioritized, and tagged based on specific content triggers. Furthermore, integration with e-commerce platforms such as Shopify means that customer order information is accessible in real time, directly within Gmail, providing a holistic view of customer interactions. This seamless connection empowers support teams to deliver personalized service without switching between applications. By streamlining customer support workflows, Keeping frees up valuable time, allowing businesses to focus on critical tasks and ensure their team is positioned to offer exceptional customer service.

Trakdesk emerged from a pressing need for innovation in customer support software. The existing market offered tools that had become sluggish, outdated, and frustratingly limited in features. Trakdesk saw this gap and stepped in to revolutionize the user experience. With its intuitive design and robust functionality, Trakdesk offers a refreshing alternative, combining speed with a friendly UI to help businesses streamline their customer support processes. It empowers users to focus on what truly matters—providing exceptional customer service and growing their brand. Say goodbye to clunky software and hello to seamless, efficient support with Trakdesk.

Managing business and providing excellent support shouldn’t bog down. MSP Manager’s ease of use will free team to deliver on the promise of great service. With its intuitive and lightweight ticketing system, seamlessly integrated with RMM and N-central platforms, team can operate efficiently without the usual headaches. Say goodbye to cumbersome time tracking; MSP Manager offers painless tracking with convenient timers and functionality for recurring tickets and appointments. Simplify workflow and focus on what truly matters—serving clients with excellence. Experience how MSP Manager transforms complex tasks into manageable, automated processes, ensuring team stays agile and productive.

Boost customer satisfaction with Sirportly, ensuring everyone enjoys a fantastic support experience with the company. Quick and helpful responses from the team are crucial for building happiness, and Sirportly's tools are designed with this goal in mind. Sirportly equips team with everything they need to respond swiftly and efficiently to customer inquiries. Its intuitive dashboard allows agents to track and manage tickets seamlessly, ensuring no query goes unnoticed. Automated workflows streamline processes, reducing manual tasks and allowing team to focus on providing exceptional service. Real-time collaboration features enable team members to work together effortlessly, solving issues faster and delighting customers with their efficiency. Customizable templates and canned responses save time while maintaining a personal touch. Advanced reporting and analytics provide valuable insights into performance, helping to identify areas for improvement and celebrate successes. With Sirportly, transforming customer support into a well-oiled, satisfaction-boosting machine has never been easier. Empower team to deliver outstanding service and watch the customer satisfaction soar.

Kiodesk software is a platform used to build businesses with customer support. The software offers tools to track customer conversations and prioritize, and assign them to the right people. Collaborate with teams define workflows in minutes. Measure the team’s performances and generate reports to monitor helpdesk productivity. Create a self service experience to support brand and improves customer satisfaction.

FCI CCM software is a platform used to create and deliver personalized customer communications across all channels. The software offers tools to cross sell better with configurable rules based targeted offers linked to content of transactions. Optimize CX strategy with reporting and visualizations to measure the conversations across customer lifecycle.

Little SaaS Communication is an all-in-one team collaborative platform designed to streamline processes and unify data for quick resolution of conference-related tasks. This platform makes it easier than ever for teams to work together efficiently, ensuring everyone remains on the same page. By integrating various communication channels into one interface, it reduces the need for switching between multiple apps, saving time and reducing errors. With its intuitive design, Communication supports seamless file sharing, real-time messaging, and video conferencing, making remote collaboration feel as effective as in-person meetings. Teams can quickly assign tasks, track progress, and share updates, ensuring nothing falls through the cracks. Built with the user in mind, the platform is easy to navigate, even for those who aren’t tech-savvy. This makes it ideal for businesses of all sizes looking to enhance productivity and foster better teamwork. By resolving conference issues swiftly, Communication allows teams to focus on what truly matters—creating content and growing their brand. Experience a new level of efficiency and collaboration with Communication, supportive partner in achieving seamless team interactions.

DevRev is a platform that helps SaaS and technology companies match the fast pace of front-office customer relationships. It brings together end-users, support engineers, product managers, and developers to create a company-wide culture of product and customer-centricity. DevRev's unique approach to collaboration, search, GenAI, and analytics enables SaaS companies to ship faster, prioritize, and continuously develop their products. It can coexist with or replace existing tools, streamlining collaboration and converging teams. DevRev was founded in 2020 and raised over $85 million in seed funding from investors such as Khosla Ventures and Mayfield. It is led by co-founders Dheeraj Pandey and Manoj Agarwal and is headquartered in Palo Alto with offices in seven global locations.

Slaask gives users the power to reach customers and leads like never before! With the $100 in free Slack credits, users can provide a high-quality and easy-to-use platform for the interactions between users and their target audience. Through Slaask, conversations are more efficient and effective than ever before, allowing for an efficient workflow that adds value to both of business and customer engagement. Stay connected no matter where their contacts are be it on the website, Facebook page, Twitter page, iOS app, Android app or mailbox. Bringing everything into one intuitive interface allows for conversations that span multiple sources with ease. All of this with minimal effort makes Slack a great investment for companies of all sizes looking to foster meaningful connections with their clients. They firmly believe that interaction with patrons should be as straightforward and enjoyable as possible! With this cloud-based software, visitors can access messaged directly from the bottom right corner of their web browser without having to switch screens or log in elsewhere. This increased accessibility boosts successful sales performance while delivering outstanding support experiences every time! Team collaboration is key in accomplishing goals efficiently. Slack provides an ideal environment for memorizing topics quickly as well as quickly sharing ideas between team members away from the chaos of direct messages or emails. A streamlined approach helps streamline discussions between members who might be located anywhere on the globe product updates become simple tasks instead of time sinks! Additionally, shared files allow everyone to work together without having to constantly reattach the same document at different stages of a project's life cycle. For faster communication and maximum satisfaction between users and clients no tool comes close to Slaask's superior service standard today! Try out this free trial today with $100 worth of bonus credits to unlock powerful tools tailored towards successful client engagement efforts for businesses everywhere!

Welcome to the future of customer support! Say hello to Inline Help - the innovative solution for seamlessly converting your knowledge base into an instant proactive support system. Designed for the modern age, Inline Help elevates user experience and drives efficiency like never before. Gone are the days of manual tooltips and confusing support articles. With Inline Help, users can simply tap on any part of your website to instantly receive insights and guidance. No more searching through pages of information or struggling to find the right solution. This AI-powered tooltips do the magic for them, providing instant clarity and ease for your customers. But that's not all - Inline Help goes above and beyond by effortlessly integrating into your app for on-spot insights. And the best part? No coding required! That's right, with Inline Help, they can have the power of AI at your fingertips without any technical knowledge. This not only saves they time and resources but also makes it easier for your customers to get the support they need, when they need it. But don't just take our word for it. This satisfied customers have seen a drastic increase in customer satisfaction and a reduction in support tickets since implementing Inline Help. It's a win-win for both they and your customers. So what are they waiting for? Upgrade to Inline Help and join the ranks of successful businesses that prioritize user experience and efficiency. Your customers will thank they for it.

Introducing Converso, the AI-powered customer support solution designed to revolutionize the way their business provides customer service. With Converso, they can say goodbye to long wait times and frustrating customer interactions. This innovative technology streamlines the support process, saving their agents valuable time while improving customer service levels. Gone are the days of sifting through endless messages and struggling to keep up with customer inquiries. With Converso, they can reduce agent message volumes by an impressive 50%, allowing them to focus on more pressing matters. This not only increases productivity, but also leads to happier, more satisfied customers. But that's not all. Converso is equipped with the latest AI technology, meaning their virtual assistant is always learning and adapting to better serve their customers. This allows for a more personalized experience, building brand loyalty and trust amongst their clientele. And don't limit yourself to just one channel. With Converso, they can deploy their AI Assistant across multiple platforms, ensuring a seamless and consistent experience for their customers no matter where they choose to reach out for support. Whether it's through email, social media, or live chat, Converso has got they covered. As a professional with a third party perspective, they understand the importance of efficiency and superior service. That's why they are confident that Converso is the perfect fit for their business. With this informative, organized, and authoritative approach, they guarantee that their customers will be blown away by the level of support they receive. So why wait? Join the AI revolution and see the difference Converso can make for their business today.

Help.center is a powerful AI-driven help desk software designed to transform the way businesses handle customer support. With features like automatic learning, it continuously improves as it updates content, ensuring all questions are answered with accuracy and efficiency. Customers can access answers through an AI chatbot and AI search, or easily raise email tickets when additional support is needed. The platform offers keyboard shortcuts for all tasks, allowing the team to reply to tickets, update statuses, and switch between conversations swiftly. Its sleek, shared Inbox boosts productivity and keeps support teams organized. Help.center provides multilingual support at scale, ensuring customers receive consistent service no matter the language. Plus, with 24/7 availability, they can provide support 24x7, even when their team is unavailable. This user-friendly solution is designed to reduce support tickets significantly, helping businesses deliver faster resolutions while empowering customers to solve their issues independently. Achieve seamless, round-the-clock customer satisfaction with Help.center their ultimate help desk assistant!

"SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support and CX services to growing companies around the globe. Today SupportYourApp has: • 8 international hubs (Latin America, Central Europe, Eastern Europe, North Africa, West Africa, Southern Africa, Middle East and South-East Asia) • Over 1200 people on a team (over 2000 if speaking about SUP Group) • Over 250 clients from over 30 countries • Over 60 operational languages • PCI/DSS L1 Service Provider • SO/IEC 27001:2013 certification • GDPR-, CCPA-, and HIPAA-compliance

SAP Service Cloud empowers businesses to elevate their customer service standards with a seamless, AI-driven solution tailored for modern service needs. This advanced CRM platform redefines service efficiency by integrating omnichannel support, improving agent experience, and streamlining case management. With AI-powered insights, recommendations, and automation, service teams can resolve issues faster, boosting both accuracy and productivity. The platform’s powerful case management workflows ensure tickets are handled with precision, speeding up resolution times and maximizing customer satisfaction. SAP Service Cloud’s low-code and no-code development tools allow businesses to easily adapt to changing customer demands, providing unparalleled flexibility. Particularly suited for utilities and other industries with complex service requirements, this comprehensive solution bridges the gap between operational excellence and enhanced customer experience. With SAP Service Cloud, service teams are equipped to deliver faster, smarter, and more personalized solutions that drive measurable results.

Microsoft Dynamics 365 Customer Service empowers representatives with AI-driven tools and automation to deliver exceptional support. With Copilot, agents can quickly diagnose, troubleshoot, and draft responses, saving time. AI features like sentiment analysis, knowledge article recommendations, real-time translations, and transcriptions ensure agents are well-prepared for every interaction. Intelligent routing matches cases to the best agents, improving first-call resolutions, while Microsoft Teams integration enables seamless collaboration with experts. Generative AI-powered bots and IVR systems deliver real-time, human-like interactions, and automation simplifies routine tasks. Personalized community portals connect users and experts, fostering collaboration and insights. AI-driven forecasting helps businesses plan staffing based on trends and case volumes. With support across email, social media, and virtual assistants, businesses meet customers where they are. Real-time translation, intent recognition, and tailored recommendations enhance engagement. Microsoft Dynamics 365 transforms customer service into an intelligent, efficient, and customer-focused operation for a superior experience.

Supportbench is a customer support software that empowers teams to foster long-lasting customer relationships. It functions as an omnichannel platform that can be used to extend premium customer support and add value to customer experiences. Managers can use the tool to boost their teams’ ability to handle multiple cases at once through a customisable and single-pane glass view. Supportbench also includes built-in scheduling tools that can be directly synced with a team calendar. Users can even capture customer feedback and calculate relevant KPIs such as the Net Promoter Score, CSAT, and custom surveys. They can then access real-time analytics and scorecards, discover patterns, identify the best-performing agents, and more to make well-informed business decisions. Experiences of customers can be further complemented via a robust knowledge-base and an agent ticket management system. And to make things easier, Supportbench can be integrated with popular tools with the help of a REST API.