Kiodesk

About Kiodesk

Kiodesk software is a platform used to build businesses with customer support. The software offers tools to track customer conversations and prioritize, and assign them to the right people. Collaborate with teams define workflows in minutes. Measure the team’s performances and generate reports to monitor helpdesk productivity. Create a self service experience to support brand and improves customer satisfaction.

Pricing

Free Trial Not Available
Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

65%
Momentum

60%
Popularity

66%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

Kiodesk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Kiodesk Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Pricing Plans

Kiodesk Free

Features

Email ticketing
Multiple shared inboxes
Automatic email notifications
Merge tickets
Split tickets
Watch tickets
Time tracking
Ticket templates
Satisfaction surveys
Assume identity
Outbound email
Ticket export
Annotated image attachments
Undo send
Sort ticket conversations
Ticket activities
Shared canned responses
Personal canned responses
Agent collision detection
Traffic cop
Public and private notes in tickets
Filtered Search
Integrated game mechanics
Occasional agents
Dynamic placeholders
Custom ticket views
Tags
Quick actions
Summary app
To-dos
Add reminders on to-dos
Canned forms
Automatic ticket assignment using Dispatch'r
Time-triggered automations using Supervisor
Event-triggered workflow automations with the Observer
Multi-task workflows with one-touch Scenario automations
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Twitter channel
Facebook channel
Custom Dashboard
Linked tickets
Shared ownership of tickets
Parent-child ticketing
Embeddable feedback widget
Custom status
Custom ticket fields
Dependent fields in ticket forms
Dynamic ticket forms
Knowledge base
Private Knowledge Base
Email to Knowledge base
Auto suggest solutions
Automatic sitemap generation
Community forums
Agent and group performance
Helpdesk in-depth report
Ticket drill down in reports
Schedule Data Export
Default dashboard
Public portal customization
Custom domain mapping
Complete portal customization
Customizable agent roles
API access
24x7 Email Support
24x7 Phone Support
Dedicated Account Manager

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 12/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Kiodesk Pricing