76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
customer care outsourcing, outsource customer service, outsourced customer support, customer support outsourcing,
Free Trial
Available
No Credit Card Required, Get Started for Free
The Average Cost of a basic Help Desk Software plan is $19 per month.
69% of Help Desk Software offer a Free Trial , while 20% offer a Freemium Model .
Essential Custom
For businesses with a limited customer base in need of a personalized approach.
Features
Growth Custom
For businesses with a growing customer base that require a diverse set of expertise and additional supervision at all stages of setup.
Features
Advanced Custom
For businesses with a substantial customer base, complex support needs, and high inquiry volume.
Features
Enterprise Custom
For businesses that require a custom support ecosystem to handle a diverse range of customer interactions.
Features
Screenshots of Vendor Pricing Page
Disclaimer: The pricing details were last updated on 25/02/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
| Product Name | Starting Price ($) | Billed | Unit | Free Trial | Learn More |
|---|---|---|---|---|---|
SupportYourApp
|
- | - | - | SupportYourApp Pricing | |
iSupport Software
|
- | - | - | iSupport Software Pricing | |
BoldDesk
|
12 | per month | - | BoldDesk Pricing | |
HelpDesk
|
29 | per month | per user | HelpDesk Pricing | |
Wowdesk
|
6 | per month | per user | Wowdesk Pricing | |
HubSpot Service Hub
|
15 | per month | per user | HubSpot Service Hub Pricing | |
AzureDesk
|
33 | per month | per user | AzureDesk Pricing | |
ThriveDesk
|
25 | per month | per user | ThriveDesk Pricing | |
Sitehelpdesk
|
- | - | - | Sitehelpdesk Pricing | |
Support.cc by 500apps
|
9.99 | per month | - | Support.cc by 500apps Pricing |
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Unique Features
Multi-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresAI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Multi-language Support
Available in multiple languages to support global customersStandard Features
Concurrent Calling
Allows to place more calls simultaneously without reducing call quality.Incident Management
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in futureSocial Media Integration
Enables integrating the software with social media for better reach and coverageMulti-Channel Communication
Helps in receiving queries and offering help through multiple channelsDocument Storage
Helps in storing the documents electronically and in a systematic wayTicket Management
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolvedSurveys & Feedback
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedbackKnowledge Base
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.Alerts (Escalation)
Helps to route critical tickets to the boss or in-house experts and alerting against them when such comeLive Chat
Allows you to instantly communicate with your customers and/or exchange chat messages onlineMacros (Templated Responses)
It helps to store, create, and send pre-written responses to maintain the flow of the conversation.Customizable Branding
This feature enables the customization of brand marketing to meet specific requirements and preferences.Known Issue Management
Helps to tackle and to manage familiar issues or routine challengesContract (SLA Management)
Helps to manage, automating and organizing important aspects concerning a service-level agreementCommunity Forums
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the companyAutomated Routing
It helps in automatically directing queries and data to the appropriate agent.Self Service Portal
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
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