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Support.cc by 500apps Pricing

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Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • Support.cc by 500apps pricing starts at $9.99/month, which is 47% lower than similar services.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 21% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

Cloud $9.99 $14.99 per month

Features

  • 50 apps (Hosted in 6 locations)
  • 99.5% Guaranteed Global Uptime
  • 24/5 Email, Chat Support
  • Multiple Workspaces

Enterprise $49.95 $74.95 per month

Features

  • 50 apps (Hosted in 6 locations)
  • 99.99% Guaranteed Global Uptime
  • 24/5 Email, Chat and Phone Support
  • Dedicated Account Representative
  • Minimum 25 users
  • Personalized Onboarding
  • White Label
  • Extra Security and Compliance

Hosted Custom

Use 500apps in your infrastructure for extra security and compliance

Features

  • White Label
  • BYOS (Bring Your Own Server)
  • Hosted Locally on your Server
  • 100% On-premises Solutions
  • 99.99% Guaranteed Global Uptime

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Disclaimer: The pricing details were last updated on 09/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Support.cc by 500apps FAQs

How much does Support.cc by 500apps cost?

The pricing for Support.cc by 500apps starts at $9.99 per month. Support.cc by 500apps has 2 different plans:

  • Cloud at $9.99 per month.
  • Enterprise at $49.95 per month.

Does Support.cc by 500apps offer a free plan?

No, Support.cc by 500apps does not offer a free plan.

Learn more about Support.cc by 500apps pricing.

Compare Support.cc by 500apps Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
Support.cc by 500apps Support.cc by 500apps 9.99 per month - Support.cc by 500apps Pricing
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Spiceworks Help Desk Spiceworks Help Desk - - - - Spiceworks Help Desk Pricing

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Support.cc by 500apps Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Support.cc by 500apps Integrations

Gmail
Gmail Email Marketing Software
Copper CRM (Formerly ProsperWorks)
Freshsales
Freshsales CRM Software
Mailjet
Mailjet Email Marketing Software
Amazon SES
Amazon SES Transactional Email Software
Nimble
Nimble CRM Software
Capsule
Capsule CRM Software
SendGrid
SendGrid Transactional Email Software
CompanyHub CRM
CompanyHub CRM CRM Software

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