Copper CRM (Formerly ProsperWorks)

About Copper CRM (Formerly ProsperWorks)

Copper (Formerly ProsperWorks CRM) is not just another CRM platform; it's a powerful tool designed specifically for businesses that leverage Google Workspace. Copper seamlessly organizes all the communications—emails, calls, files, and notes—for every contact, providing a comprehensive overview of the entire relationship history with each client or lead. This means no detail is too small, and every interaction is logged, offering insights that are crucial for nurturing and maintaining strong relationships. With intuitive features like tagging, filtering, and sorting, one can easily segment the leads and customers based on any criteria of choice, allowing for targeted business development strategies and a more in-depth analysis of where the opportunities originate. Furthermore, Copper is designed to streamline the lead qualification process, ensuring that more prospects turn into paying customers. Real-time notifications keep you informed about when the contacts need engagement, while the ability to add custom tags and fields helps to personalize the approach for different groups, such as VIPs or high-potential leads. One of Copper's standout features is its email tracking capability, enabling one to know precisely when a significant lead or customer opens the message so one can follow up promptly. This interaction tracking and customization level ensure that Copper is not just a CRM but a comprehensive platform for facilitating and expanding your business relationships.

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Pricing

Free Trial Available
Starts at $9.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

83%
Momentum

66%
Popularity

80%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

Copper CRM (Formerly ProsperWorks) Awards

# 12 Highly Rated Software CRM Software
Q2 2025

# 13 Fastest Growing Software CRM Software
Q2 2025

# 1 Highly Rated Software CRM Software
Q1 2024

# 6 Fastest Growing Software CRM Software
Q1 2024

# 7 Most Popular Software CRM Software
Q1 2024

# 1 Highly Rated Software CRM Software
Q1 2023

# 17 Fastest Growing Software CRM Software
Q1 2023

# 7 Most Popular Software CRM Software
Q1 2023

# 9 Highly Rated CRM Software
Q1 2022

# 12 Fastest Growing CRM Software
Q1 2022

# 9 Most Popular CRM Software
Q1 2022

# 2 Highly Rated CRM Software
Q4 2020

# 13 Fastest Growing CRM Software
Q4 2020

# 8 Most Popular CRM Software
Q4 2020

# 16 Highly Rated CRM Software
Q3 2019

# 17 Most Popular CRM Software
Q3 2019

Copper CRM (Formerly ProsperWorks) Features

Show Feature Explanation

Show Missing Features

CRM Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customization

Helps to customize the system for use in industry-specific use cases

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Copper CRM (Formerly ProsperWorks) Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Starter $9.00 $12.00 per month

$9 Per Seat Per Month Paid Annually

Features

1,000 Contact Limit
Google Workspace Integration
Tasks + Activity Feed
Forms
Zapier Integration

Basic $23.00 $29.00 per month

$23 Per Seat Per Month Paid Annually

Features

Includes Features of Starter Plan, Plus
2,500 Contact Limit
Task Automation
Pipelines
Project Management
Contact Enrichment

Professional $59.00 $69.00 per month

$59 Per Seat Per Month Paid Annually

Features

Includes Features of Basic Plan, Plus
15,000 Contact Limit
Workflow Automation
Bulk Email
Reporting
Integrations

Business $99.00 $134.00 per month

$99 Per Seat Per Month Paid Annually

Features

Includes Features of Professional Plan, Plus
Unlimited Contacts
Email Series
Custom Reports
Multi-currency
Premium Support

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 17/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Copper CRM (Formerly ProsperWorks) Pricing

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Copper CRM (Formerly ProsperWorks) Reviews

User Rating

4.7/5 (Based on 36 Ratings)

Rating Distribution

Excellent
75%
Very Good
22.2%
Average
2.8%
Poor
0%
Terrible
0%

User Sentiments

Seamless G-Suite Integration, User-Friendly Interface, Effective Lead and Opportunity Management, Customizable Fields and Pipelines

Limited Reporting Functionality, Occasional Software Glitches, Limited Third-Party Integrations, Inaccurate Email Open Tracking

Do You Use Copper CRM (Formerly ProsperWorks)?

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Review Summary

Users generally have a positive experience with the product. Reviewers appreciate its user-friendly interface, ease of use, and customizable features. The software is praised for its ability to streamline sales processes, manage customer relationships, and track interactions. Users find it effective in improving productivity and collaboration within their teams. While some reviewers mention occasional technical glitches, the overall sentiment is that the product is a valuable tool for sales professionals and small businesses.

Pros

Easytouse interface enables simple tracking of sales pipeline and customer interactions.
Mobile app allows access to customer data and updates on the go, facilitating efficient remote work.
Automation features streamline tasks like scheduling appointments, sending followup emails, and generating reports, saving valuable time.

Cons

Limited customization options may restrict tailoring the platform to specific business needs and workflows.
Occasional lags and glitches in the system can disrupt productivity and hinder smooth operation.
Limited reporting functionality might not meet the advanced analytics needs of some businesses, requiring integration with thirdparty tools.

Copper CRM (Formerly ProsperWorks) Reviews

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